Managing Negative Comments in Social Media
Waxing UnLyrical
JANUARY 10, 2012
Is it constructive criticism, a straight problem, or an attack? Most customers who complain online don’t want to hurt your company. Image: aaipodpics via Flickr, CC 2.0. Here are 6 more tips on how to manage negative comments: Listen to what is being said. She is a lover of cupcakes and HGTV, and enjoys a good laugh.
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