Social Media Sites Rank Lowest For Customer Satisfaction
The Realtime Report
MARCH 25, 2014
Out of websites in 33 industries, social media sites provide the least satisfying experience, according to the American Customer Satisfaction Index’s (ACSI) first-ever website benchmark. Airlines ranked at 80 for website satisfaction, but drop to 69 for overall satisfaction. Airlines 80. However, there are plenty of exceptions.
Let's personalize your content