Hootsuite

MAY 31, 2023

Are you ready to tap into ChatGPT social media success? Social media managers have suffered too long with tedious, manual tasks. Luckily, ChatGPT, a conversational artificial intelligence (AI) tool that generates human-like content, promises to make social media success more attainable.

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Later

AUGUST 6, 2020

Plus you can use it to answer FAQs and spotlight testimonials! The feature can be used by brands, creators, influencers, and social media managers to spotlight positive comments, combat misinformation, answer FAQs, and more. Pinned Comments Tip #3: Answer FAQ . What is the Instagram Pinned Comments Feature?

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Hootsuite

FEBRUARY 24, 2023

Salesforce recently announced the retirement of its social media management tool Social Studio. Luckily, you won’t have to look far to find the best Social Studio alternative. Hootsuite does everything Social Studio does and more for a fraction of the cost. What is replacing Salesforce Social Studio?

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Sprout Social

OCTOBER 19, 2023

The top 7 AI + social marketing use cases for 2024 Given these encouraging results, more companies plan to leverage AI in 2024 to strengthen their marketing teams and prime their overall business strategy. Here are the most prominent AI use cases in marketing for social media managers as they prepare for the coming year.

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The Realtime Report

JUNE 15, 2021

Anticipating the answers to the FAQs your customers may have is an effective way of providing efficient customer support. The content should be easily found on your website, company blog, and social media. When creating content, make sure it’s easy to understand by your audience. Make Sure to Follow Through.

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Buffer Social

DECEMBER 5, 2023

Setting up guidelines and FAQS After conducting the research, we used the information we gathered to outline the elements of the program. We also developed some FAQs that might come up, such as “What should I write for the Buffer blog?” We also loop in our social media manager, Mitra Mehvar, for social content.

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agora pulse

NOVEMBER 3, 2020

If you’re in the midst of a major social media campaign , you may have to rethink your calendar. Start your FREE trial of our social media management solution. If your agency manages social media for clients, you’ll need to advise them about best practices. Questions to Ask Your Clients.

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Sprout Social

JANUARY 19, 2022

Prepare FAQ answers. Having pre-written answers to FAQs you anticipate receiving about your new product speeds up response time and ensures consistency. Some social media management software even allows you to save go-to answers. Many chatbots are easy to set up, edit and customize.

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Hootsuite

FEBRUARY 16, 2021

For this article we quizzed the Hootsuite customer success team—people who spend their days deep in the gears of everyone’s favourite dashboard—about what little-known, under-appreciated features they pass on to social media managers day in and day out. Not to mention picking the time and date when they should go live.

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Hootsuite

APRIL 6, 2022

Using social media automation tools like chatbots to handle your Instagram messages is one of the best ways to successfully handle customer service and sales. As more and more conversations—social, business and otherwise—are taking place online, automated messaging platforms are growing in popularity. Example 2: Answering FAQs.

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Sprout Social

MARCH 8, 2023

When I was a social media manager, I was asked the question many of us know oh-so well: “Do you want to be the face of our social channels?” There’s a new pressure on social media teams to not only make more videos, but to also star in them. Some social practitioners are all about it.

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Sprout Social

JANUARY 10, 2024

And a knowledge base or a self-service portal integration will equip your agents with relevant information, solutions or FAQs. This is where a comprehensive social media management platform like Sprout Social shines. Develop a help center Help your customers help themselves by creating a knowledge base.

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Sprout Social

NOVEMBER 28, 2022

When I was a social media manager at Shedd Aquarium , nothing said “go viral” like a cute otter or penguin. Share audience FAQs. When you craft Stories around audience FAQs, you immediately have a foot in the door and provide value by solving their problems and providing answers. Include pets.

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Hootsuite

FEBRUARY 6, 2023

Bonus: Get a free social media strategy template to quickly and easily plan your own strategy. Content moderation is a part of social media management in which a content moderator handles incoming messages, comments, and other content generated by third parties. What is content moderation?

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Sprout Social

NOVEMBER 6, 2020

Sprout Social helps power that effort with our Glassdoor integration. It’s baked into our Reviews tool so social media managers, human resources and business leaders can unify their employer branding efforts with ease. Store responses in the asset library. Proud of my team for ??ing — Ehren Reilly (@??)

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Hootsuite

MAY 5, 2021

Here, we share some essential tips and resources for effective enterprise social media management. 4 Essential enterprise social media management tips. In large companies, day-to-day social media management can feel a long way from conversations that happen in the boardroom. Get Started.

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Hootsuite

APRIL 26, 2023

You’re in a much better position if you catch and resolve a disclosure of PHI on social media before a complaint is filed. FAQs about HIPAA and social media Is becoming Facebook friends with patients a violation of HIPAA? It is not strictly speaking a HIPAA violation to be Facebook friends with a patient.

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Hootsuite

JULY 25, 2023

These include social media policies and guidelines mentioned above. FAQs about social media rules for lawyers Can a lawyer have a TikTok? Lawyers and law firms worldwide use Hootsuite to streamline their social marketing efforts, improve their client experience, and ensure compliance with industry regulations.

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agora pulse

JANUARY 4, 2017

As social media marketers, we are often asked how often we post to our Facebook pages. My answer to this FAQ is probably different from yours. And how often you post to Facebook is probably different than the last social media manager you spoke with. And all of our answers might be right on the money.

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Sprout Social

OCTOBER 5, 2021

That puts a lot of the burden on your brand’s social marketers to be on the front lines, answering questions about your business, products and purpose. Add that to growing the list of reasons social media marketers can’t operate in a silo. What FAQs does your brand receive regarding your company’s stance on certain issues?

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Sprout Social

MARCH 31, 2021

In addition to media files, you can also add saved responses to the Asset Library. This helps you save time when you have to quickly respond to FAQs and social mentions. This can be particularly helpful if you have a team of people managing different aspects of your social media accounts.

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Sprout Social

MARCH 20, 2023

Think: behind the scenes content, FAQ answers, how-tos, product hacks, user-generated content, trend-based videos and educational videos. With a more robust video strategy comes the need for a more robust social media management system. Ask what teams and leaders need to provide you so you can be more self-sufficient.

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Buffer Social

JANUARY 26, 2021

I really like how it flags out comments that may be an issue or that is potentially an important question that we may have missed," said Stephanie Kaluza, the social media manager of Sass & Belle. FAQs Do I have to pay extra for this feature? There are always so many things to do and so little time.

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Sprout Social

FEBRUARY 29, 2024

Social listening AI-powered social media management tools like Sprout Social integrate AI into social listening to help you analyze social media conversations , translating vast amounts of data into actionable insights.

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Sprout Social

APRIL 18, 2017

Some social media managers also utilize tools like IFTTT and Zapier to handle these functions. Just like with the Messenger Greeting, this would be useful for saying a quick hello to customers and providing a FAQ page link. One of the biggest time sucks for social media management is having enough content to post.

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Hootsuite

MAY 4, 2020

For instance, InstaRocket’s FAQ: How do I know if you guys are legit? It’s not that these extra steps—see Point #1, Instagram is watching—are impossible for a motivated social media manager, it’s that they’re a hassle. Meanwhile, the providers themselves aren’t that convincing. Trial and Subscription are exactly the same.

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Rebekah Radice

JANUARY 22, 2019

Same thing as above, answering a FAQ and establishing you as the go-to expert. Let’s say you’re a social media manager that specializes in helping dental practices gain exposure. Your topic would be, “Why Your Dental Practice Needs a Social Media Manager.”

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Hootsuite

FEBRUARY 24, 2020

Check out the World Intellectual Property Organization FAQs. Hootsuite’s social media scheduler includes an up-to-date media library with free images from Pixabay, GIPHY, and more, so you never have to worry about image copyright when posting. The post Can I Use This Photo on Social Media? Get Started.

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Hootsuite

MARCH 23, 2023

Marketers and social media managers AI copywriters can’t create your marketing strategy from scratch, but they can: Suggest KPIs to track, hashtag ideas, and more. List social media goals for your next campaign. AI copywriting FAQs What is an AI copywriter? You are a human. AI is a tool. Use it and evolve.

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Hootsuite

MAY 17, 2022

You could have your social media manager speaking to your audience daily, or keep your Stories anonymous by featuring premade content, or sharing videos from your customers (with permission, of course). People want to see why your business does what it does, who your employees are, how you make what you make, and so on.

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Oktopost

MARCH 31, 2021

Once a customer purchases, you can show off your product or service’s capabilities with video FAQs, demonstrators, and quick start guides. Each social platform requires a slightly different approach to video. To stay organized, use a social media management tool to keep your accounts organized on one dashboard.

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Sprout Social

MARCH 26, 2019

Depending on how your social media listening is set up, you may find it easier to create and maintain than other research methods. Demographic data is easily available to social media managers already and Twitter advanced search techniques can be executed in minutes. Monitor : product sentiment, industry trends.

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Hootsuite

APRIL 20, 2020

Apply the same tactics you use on other social media platforms, such as Facebook Messenger. If you find you’re getting asked the same questions often, create a bank of FAQ responses you can use. The post How to Use Nextdoor for Business: The Complete Guide appeared first on Hootsuite Social Media Management.

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agora pulse

APRIL 22, 2020

She is an international speaker regularly featured as a guest on digital marketing podcasts, has been published by Social Media Examiner, and advises for their Membership of over 2,000 entrepreneurs and business owners.__ABOUT __ABOUT JENNIFER WATSONJennifer is the social media manager for Agorapulse, a podcaster and speaker.

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Convince & Convert

AUGUST 3, 2017

Add a short business FAQ. This is very useful because the more original text you have here, the more opportunities you get to rank your page for business-related search queries. You can use this field to: Add legal disclaimers. Describe your processes and services. Tell your founder’s story. Select the Best Template.

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Hootsuite

SEPTEMBER 14, 2023

Today, we’re breaking down exactly what a community manager does (and how they differ from social media managers ), and what the future holds for this thrill-a-minute position. Download our Social Media Career Report for stats on social media manager salaries, benefits, job satisfaction, mental health, and more.

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Hootsuite

JANUARY 4, 2023

Social marketers do a lot more than scroll through TikTok all day. Shout out to all the social media managers juggling so many hats while keeping their social channels afloat. Without an active social media presence, you’re missing out on an important way to grow your brand. All in a day's work.

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