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17 social media management tips for productivity and organization

Sprout Social

Here are 17 social media management tips to help you stay productive and organized: 1. Identify the best platforms for your brand. From longstanding favorites like Instagram and YouTube to newer apps like TikTok and BeReal, there are so many social media platforms to choose from. Batch similar tasks.

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10 Steps to Build Your Social Customer Care Strategy

Social Media Strategies Summit

And when one in three consumers prefers to contact brands via spoocial platforms, it’s clear that social media should play a key role in your customer care strategy. Image source To help you determine what that looks like, we’ve created a 10-step process to deliver five-star customer service on social media.

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Social Listening vs. Social Monitoring: How To Use Both in 2024

Hootsuite

Social monitoring requires using specialized tools to gather qualitative and quantitative data. For example, as the Social Media Manager for the Vancouver Canucks, I used Hootsuite Streams daily. Or you can take note of commonly asked questions and turn those into a series of FAQ posts to share on your Stories.

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Get Expert Answers to These Facebook Advertising FAQs

agora pulse

That should be your focus, not immediately getting conversions: “[D]on’t try to go blazing out to get as many sales as you can, and as many leads as you can. You need to grow on the platform to have a really solid foundation—before you move on to focusing on sales. We’re not going to the end goal right away. And that’s OK.

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9 Chatbot builders to enhance your customer support

Sprout Social

We’ll also compare some of the leading platforms in the market so you’re equipped to select the best solution for optimizing your customer connections. Look for platforms that provide drag-and-drop functionality, pre-built templates and clear onboarding. But where do you start with building a chatbot?

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Customer service tiers: What they are and how to create them

Sprout Social

Customer support tiers bring much-needed order to your case management strategy. Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems. Our customers can initiate support requests from our website or from the platform itself.

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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)

Convince & Convert

Daily jobs can consist of wading through endless hateful comments , especially on platforms like Twitter which is full of a polarized political scene. That takes us to the first recommendations for activating an excellent customer experience on social media this holiday season: Train Your Social Care Team.