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Customer service tiers: What they are and how to create them

Sprout Social

This approach works as an escalation system, so support agents can handle issues aligned with their set of abilities and system accesses. For instance, a software company may require a more specialized support tier structure compared to that of a retail brand. Why do organizations use tiered support?

How To 108
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Online Reputation Management For Businesses: A Comprehensive Guide

Harp Interactive

Many big companies are regularly confronted with this Internet Reputation Management nightmare and have to employ strategies to push down negative press and relegate Google position of negative sites that malign their brands. Create Professional LinkedIn profiles with optimized links to the company website. Include negative keywords.

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Why Hiring a Marketing Department Has Changed—5 Subjects a Business Owner Must Now Consider in Every Interview

Techipedia: Tamar Weinberg

In other words, they have more to worry about than trying to keep up with the latest and greatest marketing tactics. As early as seven years ago, hiring a marketing department was fairly simple. Marketing in today’s world is a little bit like being on a roller coaster. and the interview was over. and the interview was over.

Marketing 162
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How To Create A Know-It-All Company - CIO.com - Business Technology Leadership

Buzz Marketing for Technology

Operating Systems. Marketing IT. Are you involved in setting the direction for your companys IT budget or strategy? How To Create A Know-It-All Company. Heres how some companies convinced individuals to share best practices. operations for the company (and a recruiter himself), weeds out people who blame others.

Company 122
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Is the Bing Disavow Links Tool Worth All the Hype?

Techipedia: Tamar Weinberg

Use the Disavow Links tool to submit page, directory, or domain URLs that may contain links to your site that seem ‘unnatural’ or appear to be from spam or low quality sites. that illustrates how it works: As you can see, Bing gives you a choice to disallow links from a page, directory, or domain. Like this post?

Tools 138
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The Top 130 Minnesota Tech Companies on Twitter

Webbiquity SMM

Twitter is consistently rated as the second-best social network for B2B and tech companies, behind only LinkedIn. So, not surprisingly, the vast majority of Minnesota tech companies have a Twitter presence. This research looked at 187 companies tracked over the past decade on the Minnesota Technology Twitter list.

Company 149
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The Evolution of SEO in New Zealand

Bill Hartzer

SEO companies were forced to become quite a bit more educated and sophisticated in their approach to ranking websites. For this reason, many people who hired New Zealand SEO companies even prior to 2011 ended up getting disappointing, if not catastrophic results. SEO tactics vary a great deal from one company to another.

SEO 73