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What is Social CRM and How to Make It Work for You

Oktopost

There’s a wealth of additional information on your customers out there, voluntarily offered up on social media. Social CRM tools can solve this problem by integrating your internal customer data with the information they’re providing on social media. Social CRM: What Is It? Source: Cloudave ).

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Are Social Media Monitoring Tools Really Expensive?

agora pulse

Some tools just give you the basics while others provide a more comprehensive, social CRM style solution. And, you can manage all your social media accounts, schedule social media posts and answer comments from inside the dashboard. A robust social media monitoring tool is a must for agencies.

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The 8 Wrong Questions PR Firms Are Asking About Social Media | PR.

Convince & Convert

What’s the hot new trend in social media that we can bring to our clients? Better question: How can we optimize and improve our existing social media programs? Better question: How can we encourage existing customers to truly engage with our clients on the social Web? What do you think?

Questions 160
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Social Media Is CRM

Social Media Network Marketing

Tying this invaluable data into a CRM solution generates sales leads, ideas for product direction and strengthens a company's image and brand. At little cost or effort, a business now potentially can reach far more customers or prospects. Social CRM then, must go to the source, not try to bring the source to it.

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5 Things You Didn’t Know You Could Do with Pixlee

Pixlee

Our clients see lower content costs and higher conversion rates by leveraging the vast amounts of authentic, customer-generated content already being created for their brand. Gain Visibility into Influencer Engagement Rates and Follower Counts using Social CRM. Collect Photos from Facebook Comments.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

The debate on Social CRM (sCRM) could easily become a distraction. As marketers, we need to reach our customers where they are and social media’s potential in that regard is unquestionable. Look here for some clues [link] Do your homework – start here [link] – social CRM is not Advertising 1.0

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20 Ways to Generate ROI from a Corporate Blog

Webbiquity SMM

After the webinar (if it’s been recorded), write a follow-up post answering questions from the event and directing visitors to the recorded version online. If there is an individual in your CRM system who is also following you on Twitter, or who likes you on Facebook, or who has left a comment on your blog, that should be noted.

ROI 191