Keyhole.co

DECEMBER 15, 2023

They use software platforms like Mentionlytics, which helps brands capitalize on historical data analytics and social listening. According to user reviews , limitations on the mentions feature and restrictions for keywords are some issues the platform faces. But the Pro option is quite pricey at $399/month.

Sentiment 52

Sentiment Price Analysis HootSuite 52

Sprout Social

JANUARY 11, 2024

This includes sentiment analysis, unsatisfactory responses and your top reps. Social customer service software Below, we dig into a list of customer service tools, starting with tools focused on social media. Like the other tools on this list, Front supports cross-channel communication with customers.

Software 85

Software Tools Knowledge Base Hubspot 85

Sprout Social

MAY 15, 2023

While one tool gives you an in-depth sentiment analysis, another may be much better at predicting trends. Brand-specific conversations give you more visibility into customer experiences and brand sentiment. Plus, with powerful social media management tools built in, you can easily manage these issues all in one place.

Tools 111

Tools Tweetdeck Brands Sentiment 111

BeingOptimist

MAY 17, 2023

Auto Dialing Campaigns: Understanding the Power of AI Auto dialing campaigns involve the automated process of making outbound calls to a list of phone numbers. Intelligent Call Prediction and Analytics : AI algorithms analyze historical call data and customer patterns to predict the likelihood of successful outcomes.

Campaign 75

Campaign Sentiment Privacy Analysis 75

Keyhole.co

JULY 20, 2023

By the time they search the list, their faces get gloomier with every second. Despite the issues, is it actually worth investing your money in paid tools? Some alternatives, like Keyhole, have the ability to track real-time mentions of your brand and sentiment analysis. And then, the needle points to a free tool.

Industry 52

Industry News Google Brands 52

agora pulse

JANUARY 6, 2021

With so many different social media platforms to manage and such a long to-do list to tackle, it’s tough to know where to start and how to plan your day effectively. Whether you’re new to the role or you really need to streamline your daily routine, a list of typical tasks can help you get organized and get better results.

Social Media Management 172

Social Media Management Social Media Curation UGC 172

Sprout Social

JANUARY 9, 2024

Beyond simply collecting and mining customer data, you need to build on it with AI and automation, analytics and segmentation. For example, Sprout’s sentiment analysis features analyze incoming messages and classify customer sentiment toward your brand keywords as positive, negative or neutral.

Social Media 124

Social Media Sentiment Data Team 124

Keyhole.co

DECEMBER 13, 2023

Top 7 Mention alternatives for 2024 Here is a list of social monitoring platforms that work as great alternatives to Mention. Profile analytics : Use this alternative to Mention to understand your growth and engagement better, monitor competitors, and modify social media strategies accordingly. Go beyond scheduling with Keyhole 5.

HootSuite 52

HootSuite Price Sentiment Social Media Management 52

Hootsuite

MAY 21, 2020

They’re huge time-savers and we’re going to list the best here. This way you can attain even deeper insights on your brand’s sentiment all over the world. Visualize sentiment around your brand in automatically-generated word clouds and meters. You can easily analyze engagement, reach, comments, and brand sentiment.

Social Media 145

Social Media Tools HootSuite Sentiment 145

Keyhole.co

JANUARY 16, 2024

With the aid of social media analytics tools , collecting this data is now a breeze. Sentiment benchmarking Exploring customer sentiment allows for a comparative analysis of how the audience feels about your brand versus others. How does sentiment benchmarking work? How does it work? 5 ways to perform social listening 1.

Analysis 52

Analysis Sentiment Reputation Hashtag 52

Sprout Social

OCTOBER 15, 2020

You might not agree with some of the conversations you see around your brand, but this gives you an understanding of the general sentiment around your brand and products. Understanding sentiment. Brand monitoring can help you better understand the overall sentiment that people have towards your brand. Name variations.

Brand Monitoring 141

Brand Monitoring Brands Sentiment Reputation 141

Buffer Social

MARCH 22, 2023

For example, when it came to my article on LinkedIn analytics , I used AI to help with the order of the post as well as some of the main points in each section. The next morning, I was scheduled to have an interview with a TikToker about brand deals , and was able to generate a list of ten thoughtful questions in seconds with AI.

Tools 99

Tools Content Collaboration Sentiment 99

Sprout Social

APRIL 12, 2022

Consumers continue to hold their favorite brands and businesses accountable for social and political issues. Some 73% of chief communications officers also report that social issues shifted their communications agenda. Gauge positive and negative sentiment from audiences. How data and analytics impact public relations.

Statistics 107

Statistics Skills Analytics Press Release 107

Keyhole.co

MARCH 24, 2023

Brands that monitor social media mentions can use this data to quickly identify and address customer issues, offering essential customer support. Role in reputation management By tracking social mentions, brands can gain a better understanding of how they are perceived by their audience and identify any issues or areas for improvement.

How To 52

How To Sentiment Reputation Hashtag 52

Sprout Social

FEBRUARY 6, 2023

By engaging with your audience, you can understand what content resonates, your brand perception, plus discover common issues and features your customers want. Use the analytics feature to tailor your social media marketing strategy and prove ROI. If your goal is to grow your email list, make use of lead-gen features.

Features 100

Features Social Media Curation Geotagging 100

Sprout Social

NOVEMBER 2, 2023

If customers need help with a specific product issue, for example, but find limited guidance, create in-depth video tutorials to address this pain point. Use prospecting tools, content management systems (CMS) and behavior analytics tools to gather data. Analytics tools for your website or app are your best bet for such data.

Examples 103

Examples Template Templates How To 103

Oktopost

DECEMBER 22, 2019

That might mean proactively reaching out to convert a potential customer, or it might mean fixing an issue with your product or business operations that’s been pointed out to you. Social listening also helps you keep tabs on the social media sentiment toward your company and products. The Benefits of Listening. Brandwatch. .

Tools 116

Tools B2B Sentiment Notification 116

Hootsuite

JULY 6, 2022

Your Shopping tags will be listed in the Instagram Shop catalog. You can troubleshoot with your customers, fix issues on the fly, and get real-time feedback. And to crowdsource sentiment on your brand. It also shows that there’s a place they can connect with you over any potential issues or questions.

Instagram 117

Instagram HootSuite UGC Influencer 117

Keyhole.co

JULY 31, 2023

In the above example where a customer reached out about their tennis shoes that had easily ripped within a year of purchase, Nike’s support team was quick to respond, offering to look into options and displaying a friendly, empathetic, and personalized approach to the customer’s issue.

Examples 52

Examples Social Media Brands Issues 52

Ignite Social Media

OCTOBER 6, 2022

Channel Breakdown Average Duration Time Topic Analysis Topic Focus Issues Emotion Context Significant Terms Sentiment Breakdown Total Contacts Made (by Team Member) . This can be a crucial decision maker when you’re dwindling down on SMM tool choices and need to find an edge on any candidates. Khoros pricing details .

Social Media Management 122

Social Media Management Review Social Media Tools 122

Ignite Social Media

NOVEMBER 19, 2018

To help you start thinking about 2019 social media metrics, we put together a list of widely used social media objectives and the 5-must-have metrics for each one. Confirm the traffic you sent by looking at those your website analytics platform tracked. % Sentiment – Is your social audience praising your brand or complaining.

Metrics 154

Metrics Social Media Sentiment Loyalty 154

Sprout Social

SEPTEMBER 18, 2023

This is important considering skill gap is a major issue in many marketing teams. Business intelligence : Sprout helps you understand customer behavior and surface business-critical information from social channels with sentiment analysis. Marketing technology: Influencer management platform and social media analytics tools.

Marketing 131

Marketing How To Sample Samples 131

Keyhole.co

MAY 16, 2023

Sentiment The tone or feeling expressed in the media mentions about your brand is what typically refers to sentiment analysis. For example, the sentiment is positive if someone writes a positive review about your product. If someone complains about your customer service, the sentiment is negative.

Tools 52

Tools Sentiment Analysis Metrics 52

Keyhole.co

SEPTEMBER 12, 2023

Besides auto-posting features and analytics, this nifty tool offers best-in-class social listening capabilities. Curata The next content discovery and curation tool on our list is Curata. Keyhole Apart from being a stellar social listening and auto-posting tool, Keyhole also shines in its analytics and reporting capabilities.

Tools 52

Tools Social Media Curata Price 52

Hootsuite

SEPTEMBER 30, 2022

Cart abandonment has always been an issue in online shopping. The best chatbots answer questions about order issues, shipping delays, refunds, and returns. This includes data about customer queries, behavior, engagement, sentiment, and interactions. Data and analytics. List out all customer pain points.

FAQ 120

FAQ Retail Overview Loyalty 120

Sprout Social

MARCH 7, 2022

The stronger your brand health is, the more forgiving your audience is likely to be in the event of an issue. If you’re only conducting biannual brand perception surveys, you could be missing meaningful shifts in audience sentiment. Most notably, ongoing sentiment tracking. Take Slack , for example.

Survey 92

Survey Brands Sentiment Template 92

agora pulse

AUGUST 17, 2020

Number (and sentiment) of your customer support emails. Use your on-site analytics. These days, web analytics tools give much more information than just the number of clicks or when they are coming from. Only on Twitter] List influencers you’ve been interacting with to create a #FollowFriday (#FF) tweet. Conversions.

Social Media 171

Social Media Strategy Marketing How To 171

Hootsuite

MARCH 15, 2021

Especially if the sentiment is positive, be sure to reply to these mentions! If your brand’s website crashes, an item is out of stock or there’s an issue at a brick-and-mortar store, customers might take to Twitter to let you know. Simply, customers frequently use Twitter to share issues in real-time. Open Twitter Analytics.

Twitter 145

Twitter HootSuite Notification Analytics 145

Ignite Social Media

OCTOBER 6, 2022

Channel Breakdown Average Duration Time Topic Analysis Topic Focus Issues Emotion Context Significant Terms Sentiment Breakdown Total Contacts Made (by Team Member) . This can be a crucial decision maker when you’re dwindling down on SMM tool choices and need to find an edge on any candidates. Khoros pricing details .

Social Media Management 78

Social Media Management Review Social Media Tools 78

Keyhole.co

SEPTEMBER 12, 2023

However, you can also filter your results using the 5 tabs under the search bar — Top, Latest, People, Media, and Lists. You can search Tweets in specific geographies, dates, or a specific sentiment (like in the screenshot above). You can identify frequently reported issues and solve them quickly. Still not happy?

Twitter 52

Twitter Hashtag Trends Sentiment 52

Sprout Social

MAY 5, 2021

The list goes on. Understanding customer sentiment. Through sentiment analysis , you can get into your audience’s headspace to understand what they’re feeling and how reps should approach them. Below is an example of sentiment analysis conducted in Sprout: Identifying the most effective marketing channels.

Data 117

Data Marketing How To Collaboration 117

ProBlogger

DECEMBER 6, 2022

In each section it didn’t generate the list of tools as examples in the first draft, so after it wrote the first draft I asked it to give examples. It generated them as lists of tools which I’ve included as the final version. Google’s Natural Language Processing tool: Used to identify the topics and sentiment of content.

Curation 38

Curation Sentiment Curata Blogger 38

Hootsuite

JULY 20, 2023

Social media analytics is one of the most powerful tools a healthcare organization can use to improve external communications. Used right, social media analytics in healthcare can help administrators save time, identify patient trends, fight misinformation, and protect an organization’s reputation. What’s hot? What’s not?

Analytics 83

Analytics Social Media HootSuite Metrics 83

Keyhole.co

MAY 12, 2023

But did you ever wonder how the best industry leaders always seem to conjure a vital issue to address? Web analytics tools: They let you see how much traffic your website gets from specific keywords. Google Analytics Google Analytics is yet another free web analytics tool by Google to track and analyze website traffic.

Tools 52

Tools Strategy Marketing Analysis 52

Dave Fleet

MAY 25, 2011

My primary concern was that, after seeing nearly a 90% variance between their numbers and those from Google Analytics on my own site, I couldn’t trust that their numbers for other sites would be correct. when comparing the traffic numbers for local analytics (google, omniture, etc) to the numbers on Compete.com.

Compete 277

Compete Quantcast Sample Samples 277

Sprout Social

JULY 28, 2020

As you plan out your social strategy, consider teaming up with your communications or operations team to brainstorm the possible questions you’ll receive and develop a list of pre-approved responses your team can pull from. Phase three: Step back and reassess your messaging.

Strategy 133

Strategy Retail Marketing How To 133

Razor Social

MARCH 30, 2016

They are very useful to monitor conversations online and deal with any issues (positive or negative) as they occur. Sentiment Analysis. ” Sentiment analysis has a bad name because it’s never 100% accurate. Social Analytics. Track your social media analytics in relation to what you monitor and produce reports.

Attensity 77

Attensity Crimson Hexagon Social Media Sentiment 77