Sprout Social

AUGUST 22, 2023

Sophisticated social listening tools, powered by ML and AI technologies like sentiment analysis and NLP, scan millions of data points in customer chatter to understand consumers’ needs, wants and brand experience. Plus, set alerts for spikes in brand mentions and use the insights to guide your online review management strategy.

Analytics 83

Analytics Conversation Brands Sentiment 83

Keyhole.co

SEPTEMBER 12, 2023

For instance, try other social platforms, other communities your audience actively uses, or even your website. Is your audience active on Slack, FB, or Discord communities? It builds a sense of community and increases engagement , helping you promote your YouTube videos. You can easily meet your marketing goals.

YouTube 52

YouTube Video How To Sentiment 52

SocMed Sean

DECEMBER 9, 2011

Their engagement should be measured through a wide variety of key performance indicators and how those indicators meet the goals of their organization. Help them understand that there are ways they can listen to their community, leverage feedback, and improve their business. It’s something you talk to your doctor about.

Social Media 255

Social Media Social CRM Creative Commons Sentiment 255

Hootsuite

MAY 1, 2023

Social media managers have a tough gig, often juggling multiple accounts , managing complex campaigns, and collaborating with stakeholders. This helps promote collaboration while reducing redundancy and duplication of effort. to make sure it meets the brand’s standards and any applicable regulations.

Template 134

Template Templates Social Media Tips 134

Hootsuite

OCTOBER 21, 2020

Only about half the organizations we surveyed said they’ve expanded their social programs beyond customers to reach their broader communities. These brands report significant improvements in internal metrics like employee engagement and the efficiency with which employees collaborate. Overall, mature organizations are 1.4

Social Media 137

Social Media Committee Organization Survey 137

Ignite Social Media

OCTOBER 6, 2022

Community Engagement – Self-service support, education, and collaboration. On top of their focus areas, Khoros offers the following products to add to your custom platform to help you accomplish additional needs, such as: Brand Communities – Create a space for customers to get answers, connect with peers, and share new ideas.

Social Media Management 78

Social Media Management Review Social Media Tools 78

Hootsuite

JUNE 28, 2023

People join private Facebook Groups or forums to meet and talk with other like-minded people. In an era when you can watch 700 review videos for a product on YouTube, we still turn to people we consider experts — friends, family, or niche communities — for purchasing advice. A lot of that talk centers around advice.

HootSuite 120

HootSuite URL Analytics Forums 120

Pixlee

JANUARY 4, 2021

Meeting Consumers in New Virtual Avenues. Their “Questival” cultivates outdoor exploration in the community through 24-hour scavenger hunts in various locations guided by the brand’s app. In the end, the virtual race saw the best engagement metrics Cotopaxi had seen, a boost in audience size, and skyrocketing sentiment from fans.

Marketing 53

Marketing Sentiment Loyalty Meeting 53

Hootsuite

SEPTEMBER 28, 2020

They’re nearly twice as likely to also connect with communities, employees, and partners. Through social listening you can get real-time insights into shifting trends, consumer sentiment, competitive intelligence, and risks to brand reputation. customers, employees, partners, investors, and the community).

Marketing 144

Marketing Committee Health Care Organization 144

agora pulse

JANUARY 3, 2020

Brands meeting their KPIs are 3x more likely to have included Twitter in their launch plan , versus the 85% that aren’t meeting their KPIs. This ticks many boxes, such as “giving back to the community,” “being inclusive of a wide audience,” and “supporting social issues.” Work with incentives.

Twitter 129

Twitter Tips Influencer Hashtag 129

agora pulse

JANUARY 30, 2020

A YouTube channel can be used to build brand loyalty and its own community (subscribers), giving you yet another platform to get heard from. For example, Click Meeting allows you to broadcast your webinars and interviews to YouTube giving you tools to turn your educational events into live videos for more exposure: Promote videos off YouTube.

YouTube 153

YouTube Screencast Findability Sentiment 153

Webbiquity SMM

FEBRUARY 4, 2013

The job of management is no longer to run things as much as to coordinate efforts and remove roadblocks to collaboration. • “Integration is not the same message on every platform, but you’re using all communications disciplines appropriately, with the correct massages for each.” Well…yes, but don’t ignore those other measures.

Review 187

Review Marketing Metrics Meeting 187

Likeable

AUGUST 26, 2019

Thirty percent of pet owners admit to following celebrity pets on social media and 33 percent would be just as excited to meet their favorite pet celebrity as their favorite human star. His is a face you remember—you might know Crusoe from his original short films and extensive Facebook community boasting over three million followers.

Influencer 112

Influencer Communities Social Media Instagram 112

Sprout Social

MAY 7, 2019

This limits the full potential that social media marketers have to tell data-driven stories, collaborate with other teams, influence strategy and be crucial drivers of real business growth. If you want to be ready for your social team to meet your followers where they are, be ready to factor these trends into your strategic planning.

Social Media 109

Social Media Marketing Upcoming Team 109

Sprout Social

OCTOBER 23, 2019

There are plenty of marketing tactics that companies use to improve brand loyalty, including providing stellar customer service, rewards programs, having a strong brand story, community building and more. With every launch, eager fans wait by their computers to get their hands on the latest limited-edition sneakers or celebrity collaboration.

Loyalty 84

Loyalty Brands How To Discount 84

Janet Fouts

FEBRUARY 4, 2012

Komen made this announcement: “We will continue to fund existing grants, including those of Planned Parenthood, and preserve their eligibility to apply for future grants, while maintaining the ability of our affiliates to make funding decisions that meet the needs of their communities” Supporters of Planned parenthood were excited.

Attensity 126

Attensity Social Media Policies Sentiment 126

Bare Feet Studios

NOVEMBER 23, 2011

Here in Hawaii community, is not just a buzz word, it is a really big deal. It has made me more sensitive, I believe, to the pulse of the community as an ongoing aspect of what I do and how I experience the community. By inadvertently creating cliques, we are anti-community building. It does not have to be big!

Cost 91

Cost Team Influencer Communities 91

Sprout Social

SEPTEMBER 7, 2021

Another campaign I love is the recent collaboration between the NBA and NBA paint, a fan account with over 70,000 followers, to announce the teams’ regular season schedules. In addition to generating buzz around the latest iPhone release, the campaign also helped Apple build a community of loyal customers. McDonald’s Saweetie Meal.

Campaign 129

Campaign Social Media Collaboration Apple 129

Sprout Social

DECEMBER 19, 2023

Businesses need to meet their customers with the personalized service they’re accustomed to on other channels. What good is meeting your response time service-level agreements (SLAs) if you’re not actually resolving customers’ issues or leaving a mediocre impression? It’s not enough to resolve issues quickly anymore.

How To 101

How To Survey Social Media Management Team 101

Sprout Social

SEPTEMBER 25, 2023

The only way to build that trust is to consistently meet expectations, which can’t be done without a focused customer service strategy. It provides the structure and order needed to support your team as they strive to meet (and exceed) expectations. Social and community forums, on the other hand, are typically managed by marketing.

Strategy 107

Strategy How To Team Reputation 107

Sprout Social

JANUARY 11, 2023

Picture this: You’re in a meeting with top executives and stakeholders. A social media dashboard is a tool that aggregates your crucial social media metrics across networks to quickly measure the performance of your posts/campaigns, customer care interactions and community engagement. Example: sentiment).

Template 121

Template Templates Social Media Brands 121

Sprout Social

AUGUST 21, 2023

Here’s how to automate Google reviews in three simple steps: Find the right app Do your research and pick an app that offers all the necessary features, like AI-powered replies, sentiment analysis and smart alerts. Businesses can easily monitor and respond to feedback, and analyze customer sentiment around specific topics and brands.

Review 83

Review Google Brands Sentiment 83

Sprout Social

SEPTEMBER 5, 2023

You can also incorporate external approvers to enable collaboration with reviewers outside of Sprout. If you only relegate social resources and tools to the marketing team, you silo key insights, miss out on the benefits of cross-collaboration and minimize the impact of social.

Social Media 123

Social Media Social Media Management Team Collaboration 123

Sprout Social

APRIL 15, 2024

Having a crisis management plan in place helped company leaders meet regularly and communicate any new public health information to employees. Collaborate internally with the crisis team Update the wider company (outside of the crisis management team) on what has happened and how to communicate about the crisis.

Press Release 88

Press Release Banking Reputation Marketing 88

Oktopost

AUGUST 15, 2023

From automating real-time social listening and monitoring to centralizing community management, simplifying post scheduling, automating the process of repurposing and rephrasing content, and curating key analytics that demonstrate your social media ROI, every tool and feature has been engineered to address B2B marketers’ pain points.

Social Media 117

Social Media B2B How To ROI 117

Techipedia: Tamar Weinberg

JANUARY 5, 2010

40 Key Elements to Getting Started in Social Media (Louis Gray): Mike Fruchter writes an awesome blog post on Louis Gray’s blog about how to get involved in social media, from branding to blogging to Twitter to community. This post is really poetry, as are all his other writings and blog posts. It’s definitely a worthwhile read.

Marketing 265

Marketing SEO Journal Engineering 265

Convince & Convert

JUNE 11, 2010

Amber is Director of Community for Radian6 , co-proprietor of the influential Brass Tack Thinking blog (formerly Altitude Branding), a cool mom, a motivating force, and a hell of a flautist). We’d really appreciate it, and look forward to collaborating with you this summer. Not just the big companies, but the every companies.

Upcoming 125

Upcoming Project News Social Media 125

Social Media Strategery

APRIL 1, 2009

Most of the attendees were very much about cooperation, collaboration, and communication. That is, without forgetting it’s all about the collaboration, sharing ideas, and learning new things. That is, without forgetting it’s all about the collaboration, sharing ideas, and learning new things.

Gov 2.0 92

Gov 2.0 Wiki Conference Hashtag 92

Sprout Social

DECEMBER 20, 2023

Which means you need a tool that enables collaboration between your teams—ideally with AI capabilities to speed you up too. The calendar also enables seamless collaboration with in-calendar notes, content placeholders, drag-and-drop functionality and Approval Workflows that enable internal and external stakeholder reviews.

HootSuite 104

HootSuite Brands Price Collaboration 104

Sprout Social

JULY 14, 2022

Major companies and startups alike are becoming early adopters, collaborating with metaverse companies to create branded activations and more. The metaverse’s foundation includes the birth of Bitcoin, virtual communities, MMOs and extended reality devices. What common traits do metaverses currently have? Dolce & Gabbana.

Brands 108

Brands Avatar Fashion Virtual World 108

Sprout Social

MARCH 15, 2022

Use it to track dips and spikes in brand sentiment to better understand what’s happening and why. To pull off meaningful change, you need to collaborate. Once you’ve decided on some key players, it’s time to host a kickoff meeting. Competitor data. Step 2: Loop in stakeholders. Brand reputation management isn’t a one-person job.

Reputation 115

Reputation Brands How To Review 115

Sprout Social

AUGUST 11, 2022

According to Sprout Social Metaverse listening data from January 10–March 10, 2022, there was a 102% increase in conversations about the metaverse with a positive sentiment of 91% on Twitter. What do you want to accomplish for your brand and how will you meet your audience where they are? Head to [link] to sign up for updates.

Brands 112

Brands How To Avatar Project 112

Sprout Social

JULY 6, 2023

Track metrics and KPIs By regularly collecting social metrics, you can assess your performance to test if your strategy successfully meets your KPIs. Used correctly, social insights make it easy to prove organization-wide value and facilitate cross-collaboration. Need help presenting your social data in a captivating way?

Data 129

Data Social Media Metrics Analytics 129

Hootsuite

JULY 17, 2023

A good tool can help you work faster, create better content, collaborate with your team, analyze your results, and plan for the future. Start your free trial If you’re a social media marketer or community manager, Hootsuite Inbox is a big help. You can book a meeting to get specific pricing details.

Social Media 70

Social Media Tools HootSuite Price 70

Techipedia: Tamar Weinberg

JULY 8, 2008

These scenarios come to fruition in spontaneous communities, on social networks, and other self-service tools – all thanks to the availability of low cost technology and access to the world wide web. You can also not use the tools correctly or not behave appropriately within communities around the tools and market poorly.

Social Media 163

Social Media Marketing Consultant Communities 163

Techipedia: Tamar Weinberg

DECEMBER 10, 2008

Some people require face-to-face meetings before they invite you into their private lives. It’s important to understand the communities you contribute to and to understand the rules of the sites that you target. FriendFeed is a service but it’s also a community. It may even be used against you.

Handbook 279

Handbook Social Media Web 2.0 StumbleUpon 279

Hootsuite

AUGUST 17, 2023

Fine, fine, here’s one more: Khoros is another social media management tool that offers plenty of advantages for businesses — namely because the comprehensive platform combines social media management, customer care, community management, and marketing automation. How many users or collaborators will actually need to access the dashboard?

Comparison 76

Comparison HootSuite Hubspot Social Media Management 76