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Why Influence Mining is the Next Gold Rush | social crm | Social.

Convince & Convert

Knowing whether to respond to or ignore negative comments on a blog? McCann , Viral Heat Did you enjoy this blog post? What do you think about influence mining, and its applicability for your business? Customer service? It’s in our DNA. Beamer & Co. Will it be the hot new field of marketing and customer service?

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Eight Tips for Scaling Social Customer Support

Dave Fleet

These resources could be blog posts, knowledge base articles, videos, graphics, whatever (more on that later in this post) — just make sure they’re in the language of your customers, not in business jargon, and that people can link directly to them. Help customers to help customers. What tips would you add to the list?

Tips 353
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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

The debate on Social CRM (sCRM) could easily become a distraction. As marketers, we need to reach our customers where they are and social media’s potential in that regard is unquestionable. We don’t need sCRM for social media anymore than we needed pCRM for phones, or eCRM for e-mail. and hope for a.02

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

link] Create e-newsletters « Social Media for Authors [.] links: Social Media Now More Popular Than Email Your Email Newsletter (Music 3.0) Why Social Supports Email in the Interactive Marketing Hub (Convince and Convert) [.] link] DJ Waldow Jay: I love when you blog about email marketing. Warm fuzzies.

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The Nominees for Bees Awards 2011

Mindjumpers

Best Use of a Micro-Blogging Platform. Best Use of a Social Media Platform. Best Relationship With Blogs. Best Reputation Management. Best Social CRM. Best Marketing Within Social Games. At Mindjumpers, we will be following the competition and keep you updated on our blog. Best Use of Mobile.

SMS 170
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20 Ways to Generate ROI from a Corporate Blog

Webbiquity SMM

The core of social media marketing efforts should be the corporate blog. Through a blog, marketers become publishers, providing their audience with relevant and valuable content. Corporate blogs can operate in a similar fashion, except that the sole sponsor or advertiser is the company itself. What should they promote?

ROI 190
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The Best in Social Media: Bees Awards Winners 2011

Mindjumpers

Here is a quick look at the winners: Best Use of Micro-Blogging Platform: Weber Shandwick (China). Best Use of Social Media Platform: AgênciaClick Isobar (Brazil). Best Relationship with Blogs (Nominees): JWT New York (US). Best Reputation Management: Prime (Sweden). Best Use of Mobile (Nominees): Grape (Russia).