Hootsuite

MAY 16, 2023

And that’s why social media reputation management is so important. Reputation management isn’t about controlling the narrative. Over 2,000 executives surveyed attribute 63% of their companies’ value to their online reputations. And you’ll create an online reputation that endears your company to your customers.

Reputation 108

Reputation Social Media HootSuite Sentiment 108

Sprout Social

DECEMBER 5, 2023

With millions of people signing up daily across social media platforms, keeping track of conversations about your brand online is becoming an uphill battle. What customers say and how they relate with your business can greatly affect your online reputation. Table of Contents What is reputation management software?

Reputation 100

Reputation Software Tools Sentiment 100

Twist Image

OCTOBER 25, 2011

In fact, let's be honest: sometimes the expectations of consumers is so far beyond the pale that anything the company does to try to please them will be met with grumbles and complaints. The other day, I was reviewing the Facebook page for a major airline and there was one complaint that stood out: "I'll never fly with you again!

Hotels 109

Hotels Loyalty Airlines Reputation 109

Ari Herzog

SEPTEMBER 27, 2010

I could have googled the information or called the company’s hotline but I turned to Twitter and received an answer quickly. Greg Verdino understands the necessity and impact of companies responding to (prospective) customers quickly, effectively, and efficiently using internet technologies.

Wireless 112

Wireless Airlines Review Banking 112

Sprout Social

MARCH 8, 2017

If you hang around a social media marketer long enough, you’re bound to hear the term social media influencers tossed around in conversation. Like we previously mentioned, people tend to trust peer recommendations over any company advertisement. An United airlines 757-224 (#N14115) lined up and ready to roll at LAX.

Influencer 111

Influencer Social Media How To SEO 111

Convince & Convert

MAY 30, 2012

Speech Trans – Enables the user to have a coherent conversation with someone who speaks a foreign language without the need for an interpreter. Kayak Book cheap flights, hotels, vacations and rental cars through top travel companies. Web, iPhone, Android). iPhone and Android). Byki – Take your language learning on the go.

Travel 165

Travel Tools iPad Hotels 165

Convince & Convert

MAY 1, 2015

In April, we chatted with the manager of a huge social media team at KLM , an author on thought leadership , Pet360’s PR and social media expert, and the two-man social media team of Canadian yo-yo company CLYW. Karlijn Vogel-Meijer is the Manager Social Media at KLM (the Royal Dutch Airlines). Everybody does.”.

Social Media 60

Social Media Hashtag Airlines Social Media Management 60

Laurel Papworth

SEPTEMBER 24, 2012

Airline staff greet me by name and not just because I’ve left my conference name tag on my jacket. You see, Facebook doesn’t give up those discussions easily, as the conversation is not taking place on the restaurant’s Business Page, but on my friends’ personal pages. Not publicly available.

Retail 80

Retail Social Media Foursquare Badge 80

Keyhole.co

OCTOBER 21, 2023

It involves actively monitoring, evaluating, and listening to what people are saying on various social media platforms about your company, your rivals, and your sector. Using social media monitoring tools, you can record the mentions, conversations, reviews, and sentiments that might affect the success of your brand.

Social Media 52

Social Media Sentiment Reputation Analysis 52

Social Media Network Marketing

FEBRUARY 15, 2010

Monday, February 15, 2010 How Businesses Use Twitter Today How Businesses Use Twitter Today Southwest Airlines is using it to let people know about flight changes, conditions and more. Zappos is a great online shoe company. Online Reputation Management comprises of various elements. Unported License.

Twitter 50

Twitter Tweetdeck Reputation Airlines 50

Kikolani

JUNE 18, 2016

As someone who has taken many certification training programs over the last couple of years (twelve in total), I can tell you that some contain great content that you can learn from, and some can even help you get clients as they come from reputable sources. And you’re not just getting prepared for third-party company certifications.

Adwords 60

Adwords Marketing Training Module 60

Sprout Social

AUGUST 22, 2023

As economists continue to debate the possibility of a recession, business leaders are taking steps like layoffs and budget cuts to protect their company in a worst case scenario. Brands that fixate on short-term conversion goals can quickly lose sight of the longer-term branding initiatives that turn single buyers into lifelong customers.

Brands 84

Brands Loyalty Airlines Marketing 84

Sprout Social

JULY 18, 2023

New protocol challenged restaurants, bars, hotels, resorts, airlines, event spaces and tourism agencies to rethink how they connect with their audiences. Companies turned to social to share updates, address queries, respond to feedback and provide personalized experiences more frequently.

Social Media 98

Social Media Brands Hotels Loyalty 98

Hootsuite

JUNE 2, 2022

Luckily, a social media crisis doesn’t have to mean the end of your brand’s reputation. That way, when worse comes to worst, you’ll be well-positioned to turn your brand’s reputation back around. A social media crisis is any activity on social platforms that may impact your brand’s reputation in a negative way.

Social Media 145

Social Media Tips HootSuite How To 145

Hootsuite

AUGUST 29, 2023

It also ensures you never miss a message and, as a result, can improve response time, customer service, and brand reputation. Just make sure your team stays on top of each conversation and the appropriate people see it. This type of automated message is triggered when a user starts a conversation with you on Messenger.

Issues 87

Issues HootSuite Facebook How To 87

Convince & Convert

FEBRUARY 24, 2010

because through social media, customers are praising and criticizing companies in public in a way that requires marketing to triage and respond. Southwest Airlines has to coordinate its marketing and customer service response, in real-time, create its own content on its blog and Twitter account, while also dealing with the media jackals.

Compete 116

Compete Conference Organization Social CRM 116

Sprout Social

MARCH 16, 2023

For example, maybe you’re completely loyal to the airline whose customer service rep magically found you the perfect flight. Even in the face of price increases and flight cancellations, you’ll never book with another airline again. And they’re not alone.

Metrics 102

Metrics Social Media Sentiment Airlines 102

Convince & Convert

APRIL 28, 2010

Because our behaviors on the social Web leave a noticeable fingerprint, smart companies can modify the way they engage and interact with us, based on our social graph, purchase history, etc. Fly more miles, get priority seating on an airline. After college, I worked in customer relations for a large electronics' company.

Social Media 149

Social Media Strategy Influencer Social CRM 149

Convince & Convert

AUGUST 10, 2010

JB : How are companies incorporating influence metrics into their marketing? JB : In addition to influencer outreach, how can companies engage in influence mining for customer service? Should companies treat customers differently? Personally, I had a problem with an airline recently. What’s going to happen next?

Social CRM 134

Social CRM Influencer Klout Social Media 134

Hootsuite

OCTOBER 21, 2020

But if that’s your company’s take, it could be missing out. The digital media company credits its LinkedIn marketing efforts for closing 42% of its deals in 2018. According to LinkedIn, 76% are ready to strike up a conversation. What other companies/founders are doing the same? Just look at Adobe. Not only that.

B2B 98

B2B Social Media Tools Tips 98

Sprout Social

MARCH 31, 2020

Because social media meltdowns, pile-ons and controversies aren’t just reserved for the biggest companies anymore. Recent engagement statistics highlight just how quickly social media moves for modern companies. The real-time crisis management efforts we’re seeing from companies in response to COVID-19 is proof of that.

Social Media 135

Social Media Sentiment Examples Issues 135

Hootsuite

MARCH 27, 2020

Brands can’t ignore these conversations, but participation must be approached with care. Monitoring the wider conversation, and flagging important developments. But in a crisis, bad information doesn’t merely damage reputations, it can be outright dangerous. Tasks to assign include: Posting updates. And keeping your shirt on.

Social Media 145

Social Media How To Policies Team 145

Convince & Convert

JULY 27, 2012

Huge thanks to data-driven social media management software company Argyle Social for their presenting sponsorship, as well as Infusionsoft , Janrain , and Jim Kukral at DigitalBookLaunch. Not only Eric’s company Argyle Social, but our friends at Infusionsoft. We were on a multitude of airlines during that trip.

Airlines 115

Airlines Sentiment Hotels ROI 115

Bare Feet Studios

JUNE 7, 2009

I started this writing as a comment on PBN, but I have a rule that when my comments exceed two paragraphs, I move the conversation over to my blog for clarity and for support. Schaefer’s article and PBN does not allow links in their comments – both of which limit the conversation and tend to make me a little grumpy.)

Social Media 40

Social Media Tourism Blogger Upcoming 40

Sprout Social

MAY 3, 2017

The purpose of PR is to have as much positive coverage on your company as possible and as often as possible. If you’re a business-to-business company, LinkedIn may be a favored social network. By having a company leader write it, it personalizes the message. Function of Beauty is a custom shampoo and conditioner company.

Social Media 101

Social Media Press Release Influencer Airlines 101

Convince & Convert

JUNE 8, 2010

But while companies are rightly trying to get their heads around the concept that every customer is now a secret shopper and a potential reporter, not enough attention is being paid to the positive ramifications of real-time business. million times, and takes United Airlines out behind the woodshed for a musical ass-kicking.

Social Media 129

Social Media Foursquare Consultant Airlines 129

Hootsuite

AUGUST 11, 2020

That means you can a pin a few comments to the top of your feed post and better manage the conversation. Whichever way you use this new feature, it can help you manage the conversation on your posts, creating more opportunities for engagement and connection. Social listening is a great way to find conversations relevant to your brand.

Instagram 145

Instagram Tips How To Hashtag 145

Convince & Convert

APRIL 27, 2010

But what makes Randy exemplary is a simple lesson that every company should reconsider – he relishes the description. We have a new biscotti, terrific with coffee or Bailey’s and coffee, from a company ironically owned by Interbev, the European brewers that purchased Anheuser-Busch, which is based here in St.

Social Media 133

Social Media Strategy Airlines Types 133

Writtent Blog

MAY 4, 2021

In bankruptcy, a stalking horse bid is a first, favorable bid solicited by the bankrupt company’s creditors strategically to prevent low-ball offers.[13][14] In 2005, the company added the following “special consideration” clause to its EULA [sic]: People have been annoying me for seemingly no good reason.

Domain Name 40

Domain Name Compete Real Estate Privacy 40

Convince & Convert

JULY 9, 2010

I recently got chose as an influencer by Klout ( [link] ) and Virgin Airlines to take a free round-trip flight. Ive founded 5 companies, and spent 15 years running digital marketing agencies. [link] 40deuce Taking it from the online to offline is always great to make the whole “influencer&# thing more real.

Influencer 123

Influencer Ustream Authentication Social CRM 123