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How to Cut Costs with Your Own Support Community

Techipedia: Tamar Weinberg

Maintaining traditional channels like phone, email and live chat support are a must—but a solid support community can cut that burden drastically, saving you time and money. But good communities are more than support channels. An effective support community relies on members to generate much of the support. It’s Worked Before.

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Community Bootstrapping: Tools & Strategies To Build A Community.

Jason Yormark

While community is a hot buzz word these days, it’s still quite a ways before most businesses truly embrace the idea. Companies like Starbucks , Dell , even my previous employer Microsoft Advertising , all do community incredibly well and it has paid off for all of them many times over.

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Social Media Community Management: An Interview with Kathryn Peck of EA SPORTS

Techipedia: Tamar Weinberg

Her community outreach on behalf of Electronic Arts was amazing and her engagement with customers gives all of us lessons to live by. What’s a typical day like for you as the EA SPORTS Active Community Manager? There are a number of channels (Facebook, Twitter, forums, etc.) Here’s what I’ve learned from her.

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Online Community Manager – Social Media Business

Laurel Papworth

Also, we managed the Junior Masterchef online communities (Facebook, blogs, forums) and keeping kids safe online against their own efforts! and also the launch of our brand spanking new Social Media Q&A online community forum at The Community Crew.

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When a Con Artist Comes Calling: Online Community

Laurel Papworth

Recently, in an online community I am involved in, the members decided to get together in real life (IRL). So the group booked a venue interstate, a dinner, hotels etc and submitted a deposit to the moderator (community volunteer admin) who agreed to organise it all. What would you do in this situation, as a community manager?

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How to Discover Irresistible Content Ideas Using Reddit, YouTube, Quora, and Online Communities

Buffer Social

This week on The Science of Social Media , we’re sharing a simple, yet proven formula that you can use time and time again to discover irresistible content ideas using Reddit, YouTube, Quora, and other online communities. How to subscribe : iTunes | Google Play | SoundCloud | Stitcher | RSS. Let’s kick it off!

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4 Essential Ways To Spy On The Competition

Small Business Mavericks

The best way to do that is to subscribe to their RSS feeds, or you can subscribe by e-mail. Join community forums – Your competitors are hanging out in the top forums that serve your niche. It’s best to create a folder in your news feed reader and put all competitor blogs in that folder. You should join too.

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