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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)

Convince & Convert

Just when we thought we, as social media strategists and community managers, could rest up from the twists and turns of the last 18 months, the holiday season is upon us. . If your social media manager is the only one serving as your organization’s social media customer service center, you need to rethink your approach. .

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3 ways to manage Instagram DMs and avoid inbox overload

Sprout Social

Add on all of this to juggling Instagram management between your mobile phone separate from the rest of your social tools, and it’s no wonder some social teams feel overwhelmed. . Priority #1: Create a plan and implement solutions to organize your message volume . What does that organization look like? Save your FAQs.

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Enforcement of iOS 14 Changes for Facebook Advertisers Begins

Jon Loomer

Unlike your Ads Manager reporting, this section will display all events — paid and organic — that were processed using this protocol. Mobile vs. Desktop Traffic. iOS 14 FAQ. Every week, I conduct a strategy session, webinar, and Hotline Q&A for my most exclusive members within the PHC – Elite community.

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Introducing a Better Way to Engage With Your Instagram Audience

Buffer Social

Brands like Glossier (which attributes 70% of its growth to owned, earned, peer-to-peer, or organic channels), MadHappy , and Sass & Belle , focus on responding to almost every customer on Instagram. There are all the benefits of community building and engagement but it’s also a huge time saver for me. Bravo for Buffer’s ingenuity!”

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The Best Instagram Stories of 2019

Buffer Social

So much happened with Stories — from new developments with the product to strong returns on Stories ads and organic reach. Tastemade is a community of food, travel, and design lovers. You can share your songs straight to Instagram Stories from your Spotify mobile app. . Over 500 million people use Instagram Stories every day.

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Voice Search: 6 Invaluable SEO Strategies to Improve Your Rank

Pam Hughes

These six helpful voice search SEO strategies will help you get more organic traffic from people using Alexa, Siri, and Google Assistant, and contribute to your overall SEO strategy. Voice search is more locally-driven: Mobile voice searches are three times more likely to be location-based than text searches. Be Mobile-Friendly.

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Social Media Intelligence: What It Is & Why You Need It

Hootsuite

Here are just a few ways harnessing your social media intelligence can benefit your organization. Durex was one of the first companies to use social media intelligence to identify the needs of the LGBTQIA+ community — a market they had previously largely overlooked. Mobile app to monitor on the go.