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Is Your Brand Ready for Customer Service on Social Media?

Ignite Social Media

A lot of us think that way because we’re used to social media being a place for audiences to interact and engage with brands in a fun and loving way, but a recent study shows that consumers want to see brands provide customer service on social. Social media is meant to be one thing and one thing only – and that’s social, right?

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Successful Startup Story: Fresh and Fluffy Natural Dry Dog Shampoo

Waxing UnLyrical

Their placement on this outlet is in keeping with WUL’s tradition of sharing causes for good and businesses doing good through community engagement, locally and around the world. The new approach paid off, resulting in attention from customers, media, and retailers. Disclaimer: Fresh and Fluffy is a client of RedShift Writers.

Startup 237
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How This Underwear Brand Won with an Anti-Black-Friday Social Campaign

Hootsuite

But while this is a yearly slam-dunk for big box retailers, Black Friday can bring more challenges than benefits for small businesses. Slashing prices to make sales cuts straight into their bottom line — and with limited marketing budgets and resources, competing with big brands takes courage, insight, and creativity. What is Pantee?

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5 Simple Ways Small Businesses Can Ace Social Listening in 2019

Waxing UnLyrical

One of the reasons for this is brand deafness. Brands start out small then become big, then become too big to listen to consumers until they’re consumed. Sadly, some other brands aren’t able to start over and bounce back like the aforementioned. Here are: Some Brands that Failed to Listen. Fast Retailing.

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How to Cut Costs with Your Own Support Community

Techipedia: Tamar Weinberg

The social web has opened the communication floodgates. While most brands look to make a name for themselves on Facebook and Twitter, other businesses take a more introspective approach. But good communities are more than support channels. They entice higher brand loyalty by enhancing ‘insider’ status. It’s Worked Before.

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How Pixlee Powers Web Personalization at Scale

Pixlee

Every community-driven brand looking to thrive in 2020 has at least one thing in common: they’re prioritizing personalization. But as the need for personalization grows in conjunction with privacy concerns, savvy brands are leveraging Pixlee to create more personalized digital experiences in 2020. Why is that?

Retail 66
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Is Your Brand Story Documentary-Worthy (Like Shopify)?

Twist Image

Tell your brand story! Brands have been trying forever to tell a unique, powerful and emotive story. A brand that can connect its story (attributes, values, benefits, etc.) I wanted to become a part of their community. That's what every brand narrative should do. brand narrative. brand story.

Brands 40