Remove customer-care
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10 Steps to Build Your Social Customer Care Strategy

Social Media Strategies Summit

Customer care isn’t just a way to keep existing customers happy. And when one in three consumers prefers to contact brands via spoocial platforms, it’s clear that social media should play a key role in your customer care strategy. For that reason, it’s worth creating separate customer service accounts.

Strategy 130
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Post Performance Report: Brands transforming social customer care

Sprout Social

According to The Sprout Social Index™ , the most memorable thing brands can do on social is respond to their customers. So this month we scoured the internet looking for brands across industries—from pet products to business software to car insurance—who shine when responding on social. The opposite is true. But so is transparency.

Report 66
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4 Metrics to Track if You’re Using Social Messaging for Customer Care

Hootsuite

Imagine for a moment that you’re having an issue with a product or service and need to contact the company’s support team. With 45% of customers now predicting that digital channels will be their primary way of contacting brands in the future, it’s clear that social messaging is the future of customer care.

Metrics 130
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New at Hootsuite: Customer Care, Inbox, and Amplify Updates

Hootsuite

Our team at Hootsuite continues to show just what can be achieved while working remotely and so far we’ve already launched a whole suite of updates, and made an exciting acquisition that has the potential to reinvent how your business manages customer care. The future of customer care.

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Audience engagement: What it is and tips to improve it

Sprout Social

Audience engagement is all about the connection your audience feels with your brand and the actions they take as a result of it. In general, audience engagement, and social media engagement in particular, isn’t easy to come by. In this article, we’ll explore audience engagement benefits and strategies.

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How to Build and Maintain an Engaged Facebook Community Group

Social Media Strategies Summit

Facebook Pages used to be a lucrative way for brands to connect with customers on Facebook. However, pages have seen a decline in organic reach in recent years, with the average organic Facebook Page post now seeing an engagement rate of just 0.07%. Another way to reach and engage audiences on Facebook is through Community Groups.

Groups 237
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9 E-commerce Social Media Marketing Tips for 2024

Social Media Strategies Summit

But, successfully reaching, engaging, and converting your audience via social networks necessitates a strategic approach. 83% of people care as much about how a brand treats them as they do about the quality of its products. Ensure you’re focused on using social media to engage with your followers.