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The 15 Best Shopify Apps to Help Grow Your Ecommerce Store

Hootsuite

Heyday – Chat & FAQ Automation. Dealing with FAQs like store hours, order tracking, and more can take valuable time away from your customer support team. Heyday is a conversational AI chatbot that can automate FAQs and customer support for your business. Increase conversion, loyalty, and customer retention.

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6 Tips to Boost Your Customer Support Efficiency

The Realtime Report

So to keep your customers happy and encourage loyalty, you have to work hard on improving customer service. Anticipating the answers to the FAQs your customers may have is an effective way of providing efficient customer support. Practice Proactive Customer Support. Listen to what customers are saying online about the company.

Tips 103
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8 Facebook Marketing Strategies For Small Business To Increase Engagement & Sales

Keyhole.co

Many of us crave community, and fostering community is a great way to drive brand engagement and create customer loyalty. Studies show that customers respond better to user-generated content than overly promotional marketing. One example of a brand using this strategy is Instant Pot. Their Facebook group has 3.2

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16 Facebook Engagement Post Ideas For More Likes and Shares

Hootsuite

Identify trends to improve your FAQ or product descriptions. Build relationships with customers to cement their loyalty. Source: Locality Brewing on Facebook Sharing personal stories can help: Build trust and loyalty. FAQs about engagement posts What is a good Facebook engagement post?

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Stay Safe on Social Media: 6 Rules for Lawyers and Law Firms

Hootsuite

In fact, only 43% of respondents in an American Bar Association study said their law firm website used SSL security (or HTTPS protocol). Conflict of interest Lawyers are required to avoid conflicts of interest that could compromise their loyalty to clients. This ensures undivided loyalty and prevents potential harm to clients.

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18 Black Friday Marketing Strategies to Try in 2022

Hootsuite

Consumers are going to be reaching out with FAQs about orders, shipping, and returns. The chatbot can handle the easy FAQs, and when a customer support rep is needed, they can step in and take over the conversation. A study by Shopify notes that customer lifetime value is the lowest on holidays like Black Friday. You name it.

Strategy 102
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Social Media Customer Service: Everything You Need to Do it Well

Hootsuite

Social customer support increases customer confidence and loyalty. 57% of consumers said customer service increases brand loyalty. A recent study found that customers who pay more for their services expect a higher level of social customer care. You could also provide links to self-service customer information, like FAQs.