Reputation Management with Dissatisfied Customers and Word of.
Techipedia: Tamar Weinberg
MAY 19, 2008
Here’s what Sprint is thinking: you’re wasting our valuable customer service dollars and our errors are costing us too much money, so we’ll drop you and we’ll save big. It hit the Digg front page and then was blogged by hundreds of people. But boy, that’s really convenient.
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