Remove Communities Remove Conversation Remove FAQ Remove Reputation
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Brand Reputation Management: 10 Strategies to Avoid Damage

Hootsuite

Before we dive into the nuts and bolts of brand reputation management, we want to apologize. You’re probably going to get a parody version of Joan Jett’s “Bad Reputation” stuck in your head at some point during the reading of this article, and we can’t help but feel it’s our fault. And if you have no reputation? Here’s how.

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Dark Social in 2023: Here’s Why (and How) You Should Track It

Hootsuite

Bonus: Download a free guide to learn how to use social media listening to boost sales and conversions today. Word of mouth , including podcast mentions, in-person conversations, or you and your bestie on the phone. Or, learn new questions buyers have about products and use that to revise their product descriptions or FAQ pages.

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4 Steps to Drive Sales with a Social FAQ | Blogging and Content.

Convince & Convert

Not in a “here’s our FAQ&# way, but in a vigorous, social media way. I would also make a point to solicit input from customer service and sales teams, as they have more day-to-day interaction with fence-sitters. Answer Man Once you’ve identified your top six questions, answer them.

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2023 Guide to Insurance Social Media Marketing [6 Tried Tactics]

Hootsuite

Conversely, a helpful reply that makes your customer’s life easier can earn ongoing loyalty at renewal time. Or to respond to pertinent online conversations even when you’re not tagged. For example, Meta Foresight found that pet insurance was a trending topic of conversation related to pet ownership.

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Healthcare Social Media Policy: Examples + Free Template

Hootsuite

Brand representation Brand safety is especially important in healthcare, as a misplaced post or poorly handled comment can cause significant reputation damage. Your policy can help ensure no personally identifiable information is posted or shared, such as photographs or patient names, and that any conversations are kept confidential.

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6 Must-Have Social Media Tools for Real Estate Agents

Hootsuite

With social listening, you can monitor brand mentions, keywords, hashtags, and conversations related to the real estate industry in real-time. This will protect the brand’s online reputation and create a cohesive digital experience. Hootsuite’s inbox gives you a single platform to perform all community management.

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Top AI use cases in marketing to elevate your 2024 strategy

Sprout Social

Thus, cutting through the noise of thousands of social conversations in seconds to give you data that matters to your brand. And 54% of marketers plan to use them at scale in 2024 for social customer care, along with other resources like FAQs and customer forums, per the 2023 Index. Another key area is influencer marketing.

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