Sprout Social

OCTOBER 19, 2023

Thus, cutting through the noise of thousands of social conversations in seconds to give you data that matters to your brand. And 54% of marketers plan to use them at scale in 2024 for social customer care, along with other resources like FAQs and customer forums, per the 2023 Index. Another key area is influencer marketing.

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Strategy Sentiment Marketing Analysis 126

Hootsuite

APRIL 6, 2022

As more and more conversations—social, business and otherwise—are taking place online, automated messaging platforms are growing in popularity. After using social media chatbot Heyday for six months, cosmetics brand Make Up For Ever saw a 20% increase in online sales and a 30% conversion rate on personalized product recommendations.

Instagram 90

Instagram How To Retail FAQ 90

Hootsuite

JUNE 29, 2023

Before we dive into the nuts and bolts of brand reputation management, we want to apologize. You’re probably going to get a parody version of Joan Jett’s “Bad Reputation” stuck in your head at some point during the reading of this article, and we can’t help but feel it’s our fault. And if you have no reputation? Here’s how.

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Reputation Strategy Brands HootSuite 107

Hootsuite

MAY 16, 2023

And that’s why social media reputation management is so important. Reputation management isn’t about controlling the narrative. Over 2,000 executives surveyed attribute 63% of their companies’ value to their online reputations. And you’ll create an online reputation that endears your company to your customers.

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Reputation Social Media HootSuite Sentiment 108

Hootsuite

APRIL 25, 2023

Fake accounts take advantage of the brand reputation you’ve built – and can significantly damage it in the process. Fake accounts on social media posed as Australian Tax Office (ATO) workers and responded to conversations where people were asking questions about the ATO. After all, they have no reason to be suspicious.

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Social Media Brands Tips HootSuite 89

The Realtime Report

MAY 26, 2017

Here are some of the negative impacts bad customer service can have on your company, and how you can make sure you’re avoiding them: Damaging Your Reputation. The reputation of your brand is priceless, and won’t be something you can afford to let slip. Your conversions can take a hit when customers receive bad customer service.

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Price Reputation FAQ Team 70

Hootsuite

APRIL 20, 2020

In fact, more than 25% of all conversations on the app are about them. As a result, one in every four conversations are real estate or home related. Gauge their local reputation. Go to Your Reputation in the left-side menu. It’s kind of like a virtual town hall or coffee shop where people meet to gab about local topics.

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How To Metrics Reputation HootSuite 145

Hootsuite

APRIL 3, 2023

Boost your reputation as a valuable learning resource. Identify trends to improve your FAQ or product descriptions. Conversion increase: Besides trust and social proof, sharing UGC content helps guide buyers to purchase. FAQs about engagement posts What is a good Facebook engagement post?

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Engagement UGC Facebook HootSuite 111

Hootsuite

MARCH 23, 2023

AI copywriting tools can save you a lot of time, but letting false information slip by could do irreparable damage to your reputation and credibility. Using that content as-is could jeopardize your reputation and cause significant legal issues for your business. AI copywriting FAQs What is an AI copywriter?

Tools 136

Tools HootSuite Price Template 136

Sprout Social

DECEMBER 5, 2022

But it can be huge for your reputation—responsiveness leads to a more favorable view of your company. A full FAQ is linked for you below. Another method of crowdsourcing ideas is by looking at conversations about your brand and industry. But you won’t be tagged in every conversation about your brand.

Social Media 140

Social Media Crowdsourcing Privacy Comparison 140

Convince & Convert

AUGUST 3, 2017

You need to optimize your Facebook page to translate those efforts into actual clicks and conversions. This will get that page rank higher for your business name, helping you in your reputation management efforts. Add a short business FAQ. Which Facebook optimization steps are you taking to generate more traffic and conversions?

Facebook 162

Facebook Template Templates URL 162

Hootsuite

JUNE 27, 2022

Source: Discord Server Insights FAQ. Discord has a bit of a reputation for bad user behavior. Publish and schedule posts, find relevant conversions, engage the audience, measure results, and more — all from one dashboard. Once your server has verified or community status , you have access to the Server Insights tab. Get Started.

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Template Templates Eventful Hosting 99

Hootsuite

MAY 4, 2020

For instance, InstaRocket’s FAQ: How do I know if you guys are legit? Social listening and hashtag monitoring tools that surface the conversations your brand wants to be a part of (or just keep on top of). conversion rate, though the math is a little… opaque. Meanwhile, the providers themselves aren’t that convincing.

Instagram 140

Instagram HootSuite Software Comments 140

Convince & Convert

AUGUST 3, 2017

You need to optimize your Facebook page to translate those efforts into actual clicks and conversions. This will get that page rank higher for your business name, helping you in your reputation management efforts. Add a short business FAQ. Which Facebook optimization steps are you taking to generate more traffic and conversions?

Facebook 60

Facebook Template Templates URL 60

Hootsuite

MAY 29, 2023

That means your social channels are a common ground where conversations — both good and bad — and crises can start. Damage to reputation Your company’s social presence contributes significantly to its overall brand reputation. They may post something that is not compliant or that could damage your reputation.

Social Media 91

Social Media Tips HootSuite Policies 91

Hootsuite

JUNE 19, 2023

A bank social media policy is essential for any financial institution to protect against legal and reputational risks. Inappropriate employee, customer, or vendor posts can severely damage a bank’s reputation and result in regulatory fees – as can financial misinformation, poor customer service responses, and violations of customer privacy.

Banking 96

Banking Policies Template Templates 96

Hootsuite

NOVEMBER 28, 2022

Bad customer experiences can cost you your reputation. Enhance brand reputation. This allows customers to get instant feedback on their FAQs. Heyday is an AI-powered chatbot that turns conversations into customers. Heyday automates customer support requests like answers to FAQs and product recommendations.

Tips 123

Tips HootSuite Survey FAQ 123

Convince & Convert

AUGUST 31, 2010

Skip to content Skip to navigation Skip to footer Convince and Convert Blog: Social Media Strategy and Social Media Consulting Social Media Strategy Blog Social Media Consulting Blog Social Media Consulting Speaking Newsletter Free Social Media Tools Twitter Interviews About Lijit Search Is Social Conversation a Myth? That’s feedback.

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Conversation Social Media Social CRM Consultant 116

Convince & Convert

SEPTEMBER 22, 2010

I have nothing of value to add to this conversation other then reiterating (again?) [link] Create e-newsletters « Social Media for Authors [.] links: Social Media Now More Popular Than Email Your Email Newsletter (Music 3.0) Why Social Supports Email in the Interactive Marketing Hub (Convince and Convert) [.] Warm fuzzies.

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Social Media Strategy Social CRM Consultant 137

Sprout Social

SEPTEMBER 25, 2023

It builds brand reputation According to our most recent social media industry report , building brand reputation and loyalty is the top priority for marketers across industries, with 66% of businesses prioritizing it in today’s economic environment. Social media data Social data is way more than just brand performance metrics.

Strategy 112

Strategy How To Team Reputation 112

Hootsuite

MAY 31, 2023

These security risks become amplified when you’re responsible for managing multiple accounts, training employees, and maintaining your brand’s online reputation. Phishing When a hacker poses as a reputable business or source in order to solicit data, information, or money, it’s called “phishing.”

Social Media 75

Social Media Policies Guidelines Reputation 75

Convince & Convert

JULY 20, 2010

Through their inquiries for, and conversations about content, the public is telling us what they want online in record volume, and nearly in real time. Understand the Context of the Inquiry Match the topic of the desired content as observed in social conversations with the keywords identified in search. Easy – you listen!

Social Media 141

Social Media Strategy Consultant Blogger 141

Convince & Convert

AUGUST 16, 2010

Consulting Speaking About Email jay@convinceandconvert.com Ear +1 602.616.1895 Book Me to Speak to Your Group About Social Media Upcoming Social Media Speaking Gigs ExactTarget Connections - September 14-16 - Indianapolis Coastal Social - September 29 - Baton Rouge American Automobile Association - October 6 - Orlando Facebook Success Summit - October (..)

Newsletter 114

Newsletter Social Media Alltop Social CRM 114

Hootsuite

JUNE 22, 2023

Brand representation Brand safety is especially important in healthcare, as a misplaced post or poorly handled comment can cause significant reputation damage. Your policy can help ensure no personally identifiable information is posted or shared, such as photographs or patient names, and that any conversations are kept confidential.

Policies 93

Policies Template Templates Examples 93

Hootsuite

MAY 1, 2023

Protect your brand reputation A clear set of social media policies and guidelines for employees defines your brand voice. There can be legal and reputational consequences as well. Be prepared for a crisis Not every brand will have to deal with a reputational crisis. This is key to minimizing reputational damage. #1

Social Media 105

Social Media Guidelines HootSuite Policies 105

Webbiquity SMM

MARCH 29, 2022

Write in a conversational tone that your readers can easily understand and relate to. To establish a reputable and authoritative brand on Quora, avoid sharing any factually wrong, outdated, or poorly written information with your readers. Getting called out for errors can damage your reputation on the platform.

Brands 204

Brands NoFollow Marketing How To 204

Hootsuite

SEPTEMBER 16, 2022

Social media analytics tools also allow you to track customers and leads from your social content all the way through to a purchase or other conversion. Track customers from first contact all the way through to conversion. But they allow you to take your understanding of the social conversation even deeper.

Social Media 134

Social Media Tools Marketing Analytics 134

Hootsuite

MAY 15, 2023

Conversely, a unified social inbox allows seamless collaboration among social teams. This allows you to search all public and private comments on your inbound channels so you can find similar questions from the past, review older conversations, and spot trends. A social media inbox is an important tool for all social media managers.

HootSuite 89

HootSuite Survey Team Report 89

Convince & Convert

AUGUST 2, 2010

Consulting Speaking About Email jay@convinceandconvert.com Ear +1 602.616.1895 Book Me to Speak to Your Group About Social Media Upcoming Social Media Speaking Gigs ExactTarget Connections - September 14-16 - Indianapolis Coastal Social - September 29 - Baton Rouge American Automobile Association - October 6 - Orlando Facebook Success Summit - October (..)

Facebook 122

Facebook Social CRM Consultant MySpace 122

Convince & Convert

SEPTEMBER 7, 2010

His self-deprecation adds a hilarious, warm tone throughout. UNstructured Like Gary Vaynerchuk’s Crush It , Stratten dictated some of the book, and it reads very conversationally. Also, there isn’t a narrative or progression in the book, but rather a collection of 57 short observations, lessons, and anecdotes.

Review 115

Review Social Media Social CRM Consultant 115

Convince & Convert

JULY 27, 2010

First of all, tremendous thanks to the incredible team of guest bloggers who did an amazing job keeping the content fresh, and the conversation lively. Retweets are up. RSS subscriptions are up. Second, this circumstance raises an important question: Are You Growing Your Voices?

Social CRM 117

Social CRM Consultant Blogger MySpace 117

Convince & Convert

JULY 5, 2010

Consulting Speaking About Email jay@convinceandconvert.com Ear +1 602.616.1895 Book Me to Speak to Your Group About Social Media Upcoming Social Media Speaking Gigs ExactTarget Connections - September 14-16 - Indianapolis Coastal Social - September 29 - Baton Rouge American Automobile Association - October 6 - Orlando Facebook Success Summit - October (..)

Community building 116

Community building Social CRM Consultant Posterous 116

Convince & Convert

FEBRUARY 15, 2010

Sure, social media is rooted in conversations, and listening to your customers and then responding on the social Web is a pillar of social media. But, it's not all conversational. Messaging you deliver to your audience that creates conversations, rather than stems from them. link] Samuel Fagan Great post.

Social Media 114

Social Media Strategy Social CRM Newsletter 114

Convince & Convert

MARCH 4, 2010

Blogging for Commerce Related to the first, but commerce-oriented blogs are more interested in conversion events than in traffic generation. Also, I think another viable category for blogging for reputation, or to establish a voice of authority. I believe this idea is mutually-exclusive from what you're offered here?

Metrics 132

Metrics Strategy How To Tourism 132

Convince & Convert

FEBRUARY 5, 2010

thanks, Kathy [link] jaybaer Although it's my usual practice, I'm not going to reply to each comment, since this isn't a very conversational blog post. Thanks for your help! I am new at blogging, but tend to notice that I get many more comments when I include an engaging headline that gets people interested in the topic.

Disqus 109

Disqus Social CRM Patterns Consultant 109

Convince & Convert

SEPTEMBER 14, 2010

With social media, we can join conversations previously hidden, but what we need is the same as ever: a way to reach you – the places you metaphorically live, the clubs you frequent, the places you hang out, the company you keep. 02 conversion rate – I don’t think so! and hope for a.02 through a new channel.

Social Media 123

Social Media Social CRM Strategy Consultant 123

Convince & Convert

FEBRUARY 11, 2010

I wonder how much web apps produced in the same month?) – Apple may take a 30% cut, but conversely developers KEEP 70%. In December, that meant $175 million in revenue to developers.

Social Media 114

Social Media Strategy Apple iPhone 114