article thumbnail

Weekly Roundup: Problem Solving

Waxing UnLyrical

Soon I’ll be heading to Boston for a bespoke (I love that word) full-day training program for the Office for Diversity Inclusion and Community Partnership’s LFDP Conference at Harvard Medical School. The Complicated Problem of Social CRM. Why: Social CRM isn’t always as easy to set up as it sounds.

article thumbnail

Why Influence Mining is the Next Gold Rush | social crm | Social.

Convince & Convert

Cheers, Sheldon, community manager for Sysomos [link] 40deuce I agree that influence mining will definitely be a huge thing in the next year or so. Customer service? Knowing whether to respond to or ignore negative comments on a blog? McCann , Viral Heat Did you enjoy this blog post? It will be interesting to watch.

article thumbnail

Social media personalization: The opportunity and risks to consider

Sprout Social

Consult data reports from trusted publications, survey your customers, collect competitor intel and sift through past social data. As one member of Sprout’s community, The Arboretum , put it, “With increasing amounts of data available, social marketers will focus on delivering highly personalized content to users.

article thumbnail

2011 Q1 Review: SocialFish clients and work

SocialFish

KITCHEN SINK CONSULTING WORK. Much of our consulting work is completely unique to the organization we’re working with. Avectra –We’re working with Avectra on an ambitious project to explore the implications of Social CRM for associations. SPEAKING AND TRAINING. That’s a tall order.

Review 150
article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

The debate on Social CRM (sCRM) could easily become a distraction. As marketers, we need to reach our customers where they are and social media’s potential in that regard is unquestionable. Look here for some clues [link] Do your homework – start here [link] – social CRM is not Advertising 1.0

article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

DJ Waldow Director of Community, Blue Sky Factory @djwaldow [link] Jered I think you hit the nail on the head, here. I especially like your comparison of social media to digital bumper stickers and an expression of passion for something, as opposed to permission to market to them. Warm fuzzies. Im Jay Baer. How can I help you?

article thumbnail

I Get By With a Little Help From My Friends

Convince & Convert

Wonderful community-building strategy! Wonderful community-building strategy! Wonderful community-building strategy! Wonderful community-building strategy! Wonderful community-building strategy! Wonderful community-building strategy! Wonderful community-building strategy! Thomas for five days.