Convince & Convert

MARCH 28, 2012

Drive customers to your website, email, forums and robust, highly searchable FAQ to answer questions in event they may not need immediate help solving or the use of a live person. Rewards for Using Self-Service Channels. Want to save your organization precious “human CSR capital?”

CSR 126

CSR Airlines Loyalty Hashtag 126

Webbiquity SMM

MAY 10, 2011

An active and helpful support forum? Ask essay-type questions in your blog posts and encourage readers to answer with a comment. Showcase your customer support. Got some great support resources online? A responsive customer support Twitter account?

ROI 191

ROI Case Study Bazaarvoice Klout 191

Convince & Convert

MAY 5, 2010

With free membership open to all women, JaneNation combines social networking with opinion collection. There are blogs, forums, quizzes, polls, and sisterhoods (micro communities based on women’s life stages like “caregiver&# or “widow wise&# ).

Social Media 125

Social Media Case Study Strategy Study 125

Convince & Convert

APRIL 28, 2010

Finding Your Influencers As noted in the study, the notion of true 1:1 marketing via social media is a bit of a fallacy. It’s really only possible in a reactive sense via social CRM, where individual complaints or questions can indeed be handled. That’s a good starter list for Mass Influencers.

Social Media 147

Social Media Strategy Influencer Social CRM 147

Convince & Convert

APRIL 13, 2010

To add to your points above, I believe today's social platforms offer brands additional opportunities to fulfill two of the core principles of Carnegie's section on “Making People Like You&# : – “Being a good listener and encouraging others to talk&# : giving customers a forum to discuss a brand and allow the brand to offer (..)

Social Media 112

Social Media Strategy Influencer Education 112

Convince & Convert

MAY 11, 2010

Now use social listening tools to find blog posts, tweets, forum threads and other discussions about your brand and your products, and as appropriate direct fence-sitters to your new social media answers. Now you’re combining content with marketing, social media with customer service.

FAQ 137

FAQ Content Consultant Social Media 137

Keyhole.co

OCTOBER 19, 2022

Social media reports – If you want to get actual insights into all your social channels in one place, then this tool provides detailed social media analytics reports. Social CRM – You are able to manage social media engagement efficiently by encouraging teamwork. Key features.

Analytics 52

Analytics Social Media Tools Price 52

Keyhole.co

NOVEMBER 30, 2022

Social media reports: If you want to get actual insights into all your social channels in one place, then this tool provides detailed social media analytics reports. Social CRM: You are able to manage social media engagement efficiently by encouraging teamwork. Key features.

Analytics 52

Analytics Social Media Tools Price 52

Convince & Convert

JULY 14, 2010

I agree with you regarding the noise, it seems there is a new social media vehicle, forum, platform for every industry or topic known to man. Great post via @jaybaer [link] [link] membershipjedi Thanks for taking the time to comment Mark.

Social Media 134

Social Media Strategy Metrics Organization 134

Convince & Convert

SEPTEMBER 8, 2010

Stemming from the IRC and discussion forums of old, it was routine (accepted and expected even) to have an online pseudonym. And that’s why your social media strategy must be tools-agnostic. Where did it all go so wrong? What can we learn from its death spiral? “BunnyBoy213″ was your handle.

MySpace 136

MySpace Facebook Social CRM Consultant 136

Convince & Convert

JULY 22, 2010

Are Gardening Forums social media? One way they do it is to have regional sub forums. link] Yael Davidowitz-Neu Yes – I would say gardening forums are social media, or more specifically, social networking. They drive sales (not their goal) by user recommendations – on and offline sales.

Social Media 128

Social Media Strategy Influencer Case Study 128

Convince & Convert

AUGUST 31, 2010

Are they not “social media&# tools? What about forums? They’ve been around for a long time but I’d still consider them social media where conversation occurs. At Holman for example, the majority of our social media conversations are based on helping people who are moving. I use skype and gchat regularly.

Conversation 116

Conversation Social Media Social CRM Consultant 116

Convince & Convert

AUGUST 26, 2010

The drawback is that they are only tracking Twitter and Facebook for now, so if you need to monitor blogs, blog comments, discussion forums, Linkedin or anything else on behalf of your company or clients, you’ll need to gather that data elsewhere. The ease-of-use and Excel format of RowFeeder are big pluses for me.

Social Media 119

Social Media Strategy Analysis Reputation 119

Convince & Convert

SEPTEMBER 21, 2010

Thanks, Eliana Gilad, Founder, Voices of Eden Ancient Healing and Transformational Music [link] BLog: [link] [link] Chuck at Burns Eng’g I have been working with some brilliant folks at FRANK, (areyoufrank.com) and they have move Burns Engineering, a technical, instrument design and manufacturing organization into the realm of Social media.

Social Media 149

Social Media Strategy Consultant Web 2.0 149

Convince & Convert

SEPTEMBER 21, 2010

Right now, for example, we're carrying out a market insight and research project for for a pharmaceutical company that is taking advantage of our coverage of forums. Mike's comment made me smile because we generally handle the “Porsches,&# as it were, and getting really interesting results.

Social Media 155

Social Media Radian6 Strategy SM2 155

Convince & Convert

OCTOBER 11, 2011

Angry customers just looking for a sympathetic ear, shouting about it in a public forum. Why The Social Telephone Goes Unanswered. In my consulting work with mid-sized and large brands, I find two primary reasons why companies purposefully ignore complaints and fail to answer the social telephone. .

Company 165

Company Twitter Research Forums 165

Convince & Convert

JULY 13, 2010

Then I posted a couple of relevant comments on an industry forum and views of my blog went through the roof. Nick Wright Really enjoyed this post – especially the advice about starting a posting presence before tackling a blog. For the longest time I tried to work out why the blog I write for my company wasn't gaining traction.

Social Media 138

Social Media Strategy Consultant SEO 138

Convince & Convert

AUGUST 4, 2010

I've learned exponentially from the honest and frank comments about a brand that are often only revealed in online forums and social networks. Yet, we spent millions with research vendors seeking out customers who would do just that in private.

Social Media 130

Social Media Strategy Comments Course 130

Convince & Convert

MARCH 9, 2010

So we get a lot more ROI for them on forums specific to those enthusiast niches. link] Beth_Carroll Are You Taking Social Media Shortcuts? link] [link] DoughPizzeria RT @cubanalaf: RT @jaybaer: Are You Taking Social Media Shortcuts? Good stuff, as usual.

Social Media 133

Social Media Strategy YouTube LinkedIn 133

Convince & Convert

APRIL 7, 2010

Let me hear about it: View Comments | Subscribe To This Blog | Sign Up For Our Newsletter Share This Post: Similar Posts That You Might Enjoy: 14 Things I Think I Think About Social Media Is Starbucks the Most Dangerous Competitor to Facebook? Have you visited their “get satisfaction&# forums? Still, the should get on top of it.

Foursquare 150

Foursquare Analysis Consultant Mobile 150

Webbiquity SMM

AUGUST 16, 2010

Andrew Ran Wong provides a valuable list of productivity tips for Gmail, Twitter, Facebook, blogs, Google and other social networks to help readers get more done in less time. 5 Ways That Sales People Can Benefit From Using Social Media by OPEN Forum. 6 tips for connecting with social media content by iMedia Connection.

Social Media 200

Social Media Tools Strategy Tips 200

Convince & Convert

SEPTEMBER 23, 2010

Succeeding on the social Web requires daily participation. Whether it’s brand reputation management, PR and influencer outreach, customer service and social CRM, interacting with fans on a brand community, or just creating content that builds thought leadership – it all takes time.

Social Media 146

Social Media Strategy Energy Consultant 146

Techipedia: Tamar Weinberg

JUNE 23, 2010

In an effort to make Facebook data more public, Community Pages let people share ideas, thoughts, and their interests in a fully open forum. That’s what Social CRM systems are trying to solve. Community Pages are the most annoying thing Facebook has given us , but I see their point. Of course not. .&#

Facebook 268

Facebook SEO Policies Groups 268

Convince & Convert

SEPTEMBER 21, 2010

The main value I got from SXSW was to be able to connect face-to-face with many of the folks I only know through Twitter, forums, etc. The main value I got from SXSW was to be able to connect face-to-face with many of the folks I only know through Twitter, forums, etc. link] srdoherty Great to meet you and chat at TechKaraoke, Jay.

Social Media 126

Social Media Strategy Conference Eventful 126