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Top 10 customer service software tools

Sprout Social

Below we dig into why customer service software matters and tips for choosing a tool. Collaborative features coupled with powerful team analytics can likewise help your reps stay on target and keep a pulse on what’s working (and what’s not). Zendesk Zendesk is best known for its in-depth knowledge base capabilities.

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How to create an effective LinkedIn Business Page in 6 steps

Sprout Social

Think of this as an internal knowledge base that’s efficient for information retrieval, fosters collaboration amongst team members and prevents loss of information. Collaborate with team members On Sprout’s dashboard, you can collaborate with team members effectively.

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Customer service tiers: What they are and how to create them

Sprout Social

In this guide, we explain the basics of tiered support, along with tips on how to tailor the approach to your social customer care processes. Creating effective social customer service tiers starts with deep collaboration between customer service and marketing departments. What are customer service tiers?

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Giving Things Away for Free Has Helped Me Build a Six-Figure Business

Buffer Social

We’re not afraid of sharing the “what” because people will still need us for the “how” Too many knowledge-based small business owners are afraid that, by giving away too many of their secrets in free content, prospective clients will never hire them.

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Improve Organizational Efficiency via Social Media-Part I

Mindjumpers

Tomorrow, I try will address how the adaptation of working socially can positively influence the relation to, and collaboration with, clients or customers. In the mean time, try to imagine how your organization might benefit from working socially.

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Grow Your Wiki

Buzz Marketing for Technology

collaboration. Collaborative Technology. 6 degrees of collaboration: 1. In the interview: Laurence Lock Lee explains how social network analysis reveals the connections between people and the resulting knowledge distribution network. A practical guide to improving productivity and collaboration in your organization.

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How My Creator Startup Made 4-Figures in 5 Months While Working a 9 to 5

Buffer Social

Google Drive’s folder system was too clunky and didn’t have the features I wanted to build my Wiki-like knowledge base, so I chose Notion. I continued to perform outreach, asking for collaborations, guest posts, and built relationships with company founders and marketing leads.

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