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6 Tips to Boost Your Customer Support Efficiency

The Realtime Report

6 Tips to Boost Your. In this article, you’ll find tips to improve or enhance the efficiency of your company’s customer support. Here are tips on how you can boost customer support efficiency: 1. Customer Support Efficiency. Practice Proactive Customer Support. Create Useful and Relevant Content.

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Eight Tips for Scaling Social Customer Support

Dave Fleet

These resources could be blog posts, knowledge base articles, videos, graphics, whatever (more on that later in this post) — just make sure they’re in the language of your customers, not in business jargon, and that people can link directly to them. What tips would you add to the list?

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How to create a complaint management system to protect your brand reputation

Sprout Social

In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. Lastly, integrated complaint management software and searchable knowledge bases will ensure your agents have all the customer information they need in one central place.

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Top 10 customer service software tools

Sprout Social

Below we dig into why customer service software matters and tips for choosing a tool. The platform empowers customers with self-service features such as guided widgets to lead users to relevant answers via your company’s knowledge base. Zendesk Zendesk is best known for its in-depth knowledge base capabilities.

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Monday Roundup: Blogging for Veterans

Waxing UnLyrical

Seeing as how tomorrow’s Veterans Day, I thought for today, we’d focus our roundup on content from blogging veterans; what it’s like, what their tips are, and how they keep going. 5 tips to liven up long stories. Quick tip: build a multi-media knowledge base. WUL is coming up on five years (five!

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Customer service tiers: What they are and how to create them

Sprout Social

In this guide, we explain the basics of tiered support, along with tips on how to tailor the approach to your social customer care processes. These tiers make it easy to provide all customers with speedy, reliable service regardless of the issue at hand, setting your team up to provide more quality customer service.

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6 Ways Experienced Professionals Can Reinvent Themselves

The Realtime Report

Fortunately, these six tips will help you reinvent yourself and help you advance in your career: Be Willing to Change. It’s no secret that the most driven individuals never pass up an opportunity to expand their knowledge base. It’s important to recognize that even experts have room to grow. Identify a Need.