What is a customer journey map and how to make your own [examples included]
Sprout Social
NOVEMBER 2, 2023
But if you haven’t, then our buyer persona template or Xtensio’s will be useful. Source: Nielsen The map follows the journey of “Jumping Jamie” as they navigate the process of switching to a different mobile plan. Miro, a collaborative online whiteboard for teams, created the above map with a bank in mind.
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