Hootsuite

NOVEMBER 7, 2023

Or just keep an eye on the conversation to understand the social communities where people talk about your brand. Track social sentiment in real time. 14 best social listening tools for 2024 There are a lot of options out there. Here are our top social listening tools picks for 2024. Maybe you can provide the solution.

Brand Monitoring 98

Brand Monitoring Tools HootSuite Brands 98

Sprout Social

FEBRUARY 26, 2024

Each of these brands deliver A+ customer care , which translates to increased awareness, brand loyalty, positive sentiment and revenue. According to Sprout Social Listening data from January 13 to February 12, 2024, PNC Bank has a 64% positive sentiment rate, which is 8% and 12% higher than its two biggest competitors.

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Report Atlassian Brands Sentiment 66

Keyhole.co

FEBRUARY 13, 2024

Being a community-based platform, Twitter audiences collectively engage with trend-based content they like and relate to. That’s why expanding your social listening program here can get you the most honest and accurate insights into your target audience’s sentiments around your brand and industry. So what are you waiting for?

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Keyhole.co

FEBRUARY 20, 2024

Imagine gaining deep insights into your audience’s desires, tracking sentiments towards your brand, and outshining your competitors in the aesthetic world of Instagram. By tracking mentions, sentiment, and feedback, you can address customer concerns, resolve issues promptly, and maintain a positive brand image.

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Instagram Sentiment Reputation Hashtag 52

Hootsuite

FEBRUARY 7, 2024

Start free 30-day trial 13 best hashtag tools for 2024 Hashtag analytics tools 1. You get insights into important hashtag metrics like mentions, engagement, reach, and sentiment. The reporting includes important hashtag demographics like engagement, sentiment, demographics, and reach. Clear data.

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Hashtag Analytics Tools HootSuite 91

Sprout Social

JANUARY 9, 2024

As one member of Sprout’s community, The Arboretum , put it, “With increasing amounts of data available, social marketers will focus on delivering highly personalized content to users. Pave the way for social media personalization In 2024, it won’t be enough for your brand to respond to customers.

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Social Media Sentiment Data Team 125

Hootsuite

FEBRUARY 24, 2023

18, 2024, or at the end of their contract, whichever comes sooner. 18, 2024 , but some users will lose access before then. 18, 2024, you’ll lose access as soon as your agreement is up. With Insights, you can track brand sentiment, emotion, mentions, demographics, and more. Customers will lose access on Nov.

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Keyhole.co

FEBRUARY 3, 2024

Sentiment analysis If you have the metrics down, the next task is to look at the sentiment around your brand. All these things make an impact and eventually help you analyze the vibe you give off to your customers, which will help you rework your communication approach accordingly. We know the saying, “All PR is good PR.”

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Social Media How To Metrics Sentiment 59

Keyhole.co

JANUARY 19, 2024

As we look into 2024, it’s clear that the world of fashion, technology, and lifestyle is in for some exciting shifts. We will explore the potential trends that could dominate 2024. The Top 10 trends we see for 2024 will cover various topics, from educational content to beauty and wellness.

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Trends Hashtag Fashion Energy 59

Social Media Strategies Summit

FEBRUARY 27, 2024

million-strong Facebook Group, the Instant Pot Community. Liz — GEICO Service Team (@GEICO_Service) February 18, 2024 That way, they can discuss the matter privately while also making it clear to the rest of their audience that they’re dealing with the problem. Fortunately, there’s a solution: social media monitoring.

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Sprout Social

DECEMBER 20, 2023

Our social listening solution empowers you to be proactive by grasping how your audience feels about you and your competitors, uncovering influencers to partner with, identifying trends as they emerge and by getting ahead of crises with custom alerts and granular sentiment analysis. That’s where social media listening comes in.

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HootSuite Brands Price Collaboration 112

Sprout Social

SEPTEMBER 25, 2023

The importance of a customer service strategy A 5-step framework for developing a customer service strategy 2 real-world customer service strategy examples to inspire your approach 3 factors influencing customer service approaches in 2024 What is a customer service strategy? Of course, some channel owners are clearer than others.

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Strategy How To Team Reputation 115

Keyhole.co

FEBRUARY 28, 2024

million downloads in January 2024 to becoming an unicorn in the industry, a significant part of this success is due to the brand’s genius social media marketing. Use Keyhole’s social listening and sentiment analysis to get a pulse on your audience’s preferences and choose marketing channels accordingly. From over 16.2

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Social Media Strategy Meme Education 105

Sprout Social

DECEMBER 19, 2023

As one member of The Arboretum , Sprout’s online community for social professionals, put it, “The most significant challenge I face when managing customer care on social media is the expectation to be available to answer questions 24/7. Another 47% say they will begin using AI in 2024 to handle basic customer inquiries and asks.

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How To Survey Social Media Management Training 109

Keyhole.co

FEBRUARY 27, 2024

This helps them stay on top of minds and build a loyal community of followers. By analyzing sentiment surrounding specific songs and artists after their release, they can gauge public opinion and adjust their algorithms accordingly. They also analyze sentiment and feedback from users. Spotify on YouTube Spotify has 540.35

Social Media 59

Social Media Strategy Content Collaboration 59

Sprout Social

JULY 14, 2022

The metaverse is projected to become an $800 billion market by 2024 and tech giants are already investing millions to make this dream a reality. The metaverse’s foundation includes the birth of Bitcoin, virtual communities, MMOs and extended reality devices. Or is it something brands can genuinely take advantage of?

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Brands Avatar Fashion Virtual World 116

Oktopost

FEBRUARY 1, 2024

It covers various activities and channels, including: Brand design and messaging Paid advertising Content marketing Social media marketing Search Engine Optimization (SEO) Community management PR and events Influencer marketing Brand loyalty is becoming less of a given day by day. Learn more here.

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Brands Hubspot Marketing B2B 62

Keyhole.co

FEBRUARY 26, 2024

This paid off, leading them to build a strong community around their niche. With 2,400 members, it built a close-knit community where users post content and hold discussions around the brand. The engagement during the November 2023 to February 2024 period is negative. So, they got creative with their approach.

Social Media 59

Social Media Strategy UGC Influencer 59

Hootsuite

DECEMBER 9, 2020

Marketers have long turned to social listening to monitor keywords, track sentiment , and find opportunities to insert their brands into trending conversations. In fact, eMarketer is forecasting that households without cable TV will outnumber those with it by 2024. Are you pulling customer intelligence from social listening?

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Questions Social Media Strategy Survey 142

Hootsuite

APRIL 11, 2022

Consumer spending via retail bots is predicted to hit $142 billion USD by 2024… a massive 4,971% increase from 2019’s $2.8 Monitor brand sentiment. Sentiment analysis consists of three categories: positive, negative, and neutral. The same goes for non-speaking people who may also use a text-to-speech device to communicate.

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Retail FAQ How To Survey 97

Sprout Social

DECEMBER 12, 2023

But in 2024, it’s imperative to focus on the most critical marketing priorities to grow your business in the new year and beyond. To help you identify your most strategic focus areas, we’ve curated a list of the six most pressing marketing priorities you should have on your radar in 2024. You are no stranger to long to-do lists.

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Marketing Loyalty ROI Influencer 128

Buffer Social

JANUARY 4, 2024

It can help you build your business and personal brand : Posting content that resonates and provides value can enhance your brand's sentiment and reputation. Your social community will expand as more users engage with and share your posts.

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Content Platform Social Media Instagram 104

Sprout Social

SEPTEMBER 25, 2023

This sentiment is felt even more strongly in larger organizations, with 48% of mid-market and 44% of enterprise social teams saying they feel siloed. Our customer’s experience, however, is executed by multiple teams within several departments—customer support, success, community, sales, account management, product, etc.

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Hootsuite

AUGUST 16, 2023

eMarketer predicts that more than 20% of all Americans will use ChatGPT at least once per month in 2024. will use generative AI by 2024. 48% of IT leaders told a Gartner Peer Community Survey said their organizations are using generative AI beyond ChatGPT , but only 12% are doing so extensively. 46% of U.S. 58% of U.S.

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Statistics Marketing Organization Training 92