Convince & Convert

NOVEMBER 16, 2023

This was mentioned during the Social Pros Unfiltered episode by Sunny Hunt, Strategist at Convince and Convert, and really got me thinking about its implications and lessons. Understanding the competitive landscape, audience sentiment, and social climate is crucial.

Twitter 78

Twitter Social Media Sentiment Reddit 78

Hootsuite

MAY 15, 2023

A social media inbox is an important tool for all social media managers. Without one, social interactions are disjointed across platforms. Conversely, a unified social inbox allows seamless collaboration among social teams. Customer history and attributes are always at your fingertips.

HootSuite 89

HootSuite Survey Team Report 89

Keyhole.co

MARCH 16, 2023

Another good social listening practice is to have your social media team collaborate with relevant departments in your organization to provide accurate information. Have relevant departments go all in Social media is clearly not a secondary channel for marketing anymore, it’s the main channel today.

Fashion 98

Fashion Sentiment Collaboration Policies 98

Sprout Social

APRIL 12, 2022

As for social media, PR professionals use these platforms in various ways to : Create and maintain relationships with journalists and publications. Gauge positive and negative sentiment from audiences. Proactively plan for crisis management. It’s clear that social media reigns supreme in the public relations world.

Statistics 108

Statistics Skills Analytics Press Release 108

Hootsuite

JULY 17, 2023

In 2023, the best social media tools aren’t single-purpose — they’re multifunctional. A good tool can help you work faster, create better content, collaborate with your team, analyze your results, and plan for the future. Or, let’s say you’re a freelance social media manager who works with multiple clients.

Social Media 70

Social Media Tools HootSuite Price 70

agora pulse

JANUARY 3, 2020

Takeaway for social media managers: Brand involvement in culture is particularly important for the Twitter population who are passionate and informed, and feel strongly about brands aligning with culture. positive sentiment around the conversation. They also got 140 earned media placements. Consumers met the goal.

Twitter 129

Twitter Tips Influencer Hashtag 129

Hootsuite

NOVEMBER 13, 2019

Bonus: Get all the insight and tools you need to inform your social strategy in 2019 with our free social trends toolkit. Find out how successful brands are adapting to each trend, access data from over 3,000 customer surveys, and read the full report. Everything you need to know about Generation Z. Get the free toolkit now!

Marketing 111

Marketing Survey Mobile Trends 111

Hootsuite

JULY 7, 2020

For example, with Brandwatch , Twitter found that the most prevalent sentiments around Black Lives Matter (as of June 7) were sadness, joy, disgust, anger, fear, and surprise. . Brands should express empathy and solidarity with negative sentiments, then rally their audience around positive sentiments with strong calls to action.

Hashtag 145

Hashtag Activities Social Media Retail 145

Oktopost

OCTOBER 26, 2020

Sadly enough, even though social selling is proven to increase company revenue by upwards of 16% , 3 in 4 sales reps don’t implement the strategy. According to the same survey, 84% of company decision-makers are using social media to support a purchase decision. Why you need a social media management tool.

Social Media Management 159

Social Media Management Social Media Tools Hubspot 159

Oktopost

MAY 11, 2020

As many as 24% of companies recently surveyed by Continuity Central admitted that they were just now starting to draft emergency operation plans. One of the resources in your social media management tool-belt is your social listening strategy. This is true for social media management and marketing as well. .

Social Media 75

Social Media How To Social Media Management Organization 75

Sprout Social

DECEMBER 5, 2023

Sprout Social At the forefront of the list of top online reputation management software is Sprout Social , which functions as a one-stop shop for everything regarding brand reputation management. This online reputation management software works great with Google Reviews and is a handy tool for enhancing customer service.

Reputation 100

Reputation Software Tools Sentiment 100

Sprout Social

NOVEMBER 21, 2023

And there’s no sweeter harmony than what’s created through collaboration between customer service and marketing. Managing customer service for such a diverse range of beloved business units demands continual innovation driven by consumer insights. The collaboration between our departments is vital for the business,” says Pessoa.

Tips 100

Tips Collaboration Marketing Team 100

Socialmedia.biz

JULY 23, 2017

This sentiment can help promote a sense of cohesive culture and increase performance. These discussions can be used to not only share content of maximum interest in the future, but to also to collaborate for creating quality content for your blog. But to successfully execute employee advocacy, you don’t need to use LinkedIn Elevate.

LinkedIn 76

LinkedIn Analytics Metrics Social Networking 76

Sprout Social

DECEMBER 19, 2023

Here’s how social media marketers and care teams describe their greatest challenges to delivering exceptional customer care and experiences: The pressure to be “always on” According to a Q3 2023 Sprout Pulse Survey, 63% of customer care professionals said a high volume of customer care requests is their most prominent obstacle.

How To 109

How To Survey Social Media Management Training 109

Hootsuite

OCTOBER 1, 2019

According to one survey of Canadian Instagram influencers, when asked what the worst thing about the change was, 41% reported that it has resulted in lower engagement. Whether you’re tagging a collaborator, a new acquaintance or your childhood hero, the goal is to highlight how much you value them, and share that value with your audience.

Instagram 111

Instagram Geotagging How To Tourism 111

Socialmedia.biz

JULY 23, 2017

This sentiment can help promote a sense of cohesive culture and increase performance. These discussions can be used to not only share content of maximum interest in the future, but to also to collaborate for creating quality content for your blog. But to successfully execute employee advocacy, you don’t need to use LinkedIn Elevate.

LinkedIn 60

LinkedIn Analytics Metrics Feed 60

Sprout Social

SEPTEMBER 5, 2023

You can also incorporate external approvers to enable collaboration with reviewers outside of Sprout. By using a social media management platform like Sprout, you can quickly gather and explore detailed data, and generate automated, presentation-ready reports. competitive intel).

Social Media 131

Social Media Social Media Management Team Collaboration 131

Sprout Social

AUGUST 27, 2020

No brand is immune to call-out culture and social media managers may feel part of their job is navigating land mines just waiting to explode. Social media managers may be able to address some comments on their own. Be authentic: Collaborate with your team to craft a humble, human response.

Brands 136

Brands Sentiment Social Media Management Issues 136

Sprout Social

DECEMBER 20, 2023

According to the Index, 58% of marketing teams say they either share social customer care with their customer service team, or they own it but sometimes customer service will step in. Which means you need a tool that enables collaboration between your teams—ideally with AI capabilities to speed you up too.

HootSuite 112

HootSuite Brands Price Collaboration 112

Sprout Social

FEBRUARY 13, 2023

In this article, we’re giving you the tools to master customer data management on social media, so you can open up the door to gaining actionable business insights, improving cross-collaboration and delivering more effective sales and marketing strategies. What is customer data management?

Data 108

Data Social Media Tips Metrics 108

Sprout Social

MARCH 15, 2022

With Sprout’s social listening tool , you can tap into the conversations around your brand to make sure you’re increasing your share of voice in a relevant and positive way. Use it to track dips and spikes in brand sentiment to better understand what’s happening and why. Brand reputation management isn’t a one-person job.

Reputation 124

Reputation Brands How To Review 124

Webbiquity SMM

MARCH 27, 2017

Add multiple companies (as an agency or social media consultant may manage) and it borders on overwhelming. Fortunately, social media management tools are increasing in number and sophistication as well. Sprout Social. 3) Radian6 (aka Social Studio). He recently updated that post for 2017.

Social Media Management 0

Social Media Management Tools Social Media Radian6 0

Sprout Social

AUGUST 3, 2022

From popular creators to celebrities to corporations, social media has become the face of the public apology. Social media managers and communication professionals must craft tactful corporate apologies—or else they risk facing even more backlash during a brand crisis. Show empathy and remorse.

Brands 99

Brands Issues Social Media Conference 99

Convince & Convert

FEBRUARY 2, 2012

It’s their 12th annual trust and credibility survey. One of the things that we’re looking at really closely is sentiment analysis. The main tool that we’re using, and my apologies, Eric, but we’re actually using the Awareness Networks social hub. It was released last week. It’s pretty meaty.

Social Media 116

Social Media Committee Team Questions 116

Sprout Social

MARCH 27, 2023

For instance, the inspiration for the Year in Social campaign mentioned above started with the customer marketing insight that social marketers often feel the pressure to do more—without acknowledging how far their brand has come. Then you can create tailored social media campaign strategies that address specific challenges.

Campaign 131

Campaign Social Media UGC Metrics 131

Webbiquity SMM

MAY 2, 2017

Content Marketing Management Tools. A “content creation, workflow and experience platform” that helps marketing teams strategize, plan, and produce content; collaborate on projects and content calendars; set up and manage approval processes; and manage campaigns. 20: The Four Best Online Survey Tools. #21:

Tools 201

Tools Sample Samples Marketing 201

Sprout Social

DECEMBER 12, 2023

2024 will usher in a new chapter, where AI-powered data analysis, copywriting, graphic design, social media management and customer care tools become the new standard. Social media managers would attempt to juggle their own marketing priorities while also serving as the liaison between consumers and service teams.

Marketing 128

Marketing Loyalty ROI Influencer 128

Webbiquity SMM

APRIL 9, 2012

A free online project management and collaboration tool, similar to Basecamp , that lets users switch between projects with one click, delegate tasks, track task changes, subscribe to tasks and receive notifications, and manage people on projects with groups. 48 Free Social Media Monitoring Tools by DreamGrow.

Review 200

Review Tools Social Media Klout 200

Sprout Social

SEPTEMBER 19, 2023

For example, with social media intelligence insights, you can surface critical voice of the customer (VoC) data from various sources such as social listening, reviews, surveys and contact center interactions to track brand health, improve products and enhance customer engagement and retention. Feldman agrees.

Marketing 125

Marketing ROI Data Campaign 125