Remove Airlines Remove Company Remove Reputation Remove Types
article thumbnail

How to create a complaint management system to protect your brand reputation

Sprout Social

They can also severely impact your reputation. In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. In the end, the customer said the wait wasn’t too long and even praised the airline’s friendly employees. What is complaint management?

article thumbnail

7 inspiring examples of corporate social responsibility

Sprout Social

According to The Sprout Social Index™ 2022 , company alignment with personal values is 74% more important to consumers today than it was in 2021. Alaska Airlines’ path to net zero emissions . One of Alaska Airlines ’ five core values is to “do the right thing”. Great #goals for an airline! Let’s dive in. But good start!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Five Ways to Boost Your Brand Value Using Social Amplification

Webbiquity SMM

For example, Southwest Airlines rebranded themselves by implementing a yellow, red, and blue tri-color scheme. Here’s a snapshot from their website that showcases their new color scheme: Images via Southwest Airlines. And, this type of brand recognition can help you boost your brand’s value in the minds of your target audience.

Brands 159
article thumbnail

The 2023 Guide to Social Media Reputation Management

Hootsuite

And that’s why social media reputation management is so important. Reputation management isn’t about controlling the narrative. Over 2,000 executives surveyed attribute 63% of their companies’ value to their online reputations. And you’ll create an online reputation that endears your company to your customers.

article thumbnail

How to Engage Eco-Friendly Customers on Instagram

Pixlee

Users on Twitter, Facebook, and Instagram frequently express their concerns about the environment, urging companies take Corporate Social Responsibility (CSR) more seriously. This rising demand for greener business practices has forced companies to rethink their social media strategies. Be Transparent About Your Green Initiatives .

article thumbnail

The Customer Is (Not) Always Right

Twist Image

In fact, let's be honest: sometimes the expectations of consumers is so far beyond the pale that anything the company does to try to please them will be met with grumbles and complaints. The other day, I was reviewing the Facebook page for a major airline and there was one complaint that stood out: "I'll never fly with you again!

Hotels 109
article thumbnail

46 Travel Tools to Optimize Your Next Vacation

Convince & Convert

Kayak Book cheap flights, hotels, vacations and rental cars through top travel companies. FlightTrack Pro Stores and tracks your flights, pulls vital info like gate changes and weather reports for 5,000 airports and 1,400 airlines. Urbanspoon – Uses three factors to classify restaurants: neighborhood, type of cuisine and price.

Travel 164