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How to create a complaint management system to protect your brand reputation

Sprout Social

In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. Lastly, integrated complaint management software and searchable knowledge bases will ensure your agents have all the customer information they need in one central place.

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How to Convert Employees into Brand Ambassadors on LinkedIn

Webbiquity SMM

With a little preparation and a few tips, you can provide your employees with enough information to be enthusiastic brand advocates on LinkedIn. Create two or more captions along with a photo and link for them to share, and publish it in an accessible area such as an email, internal knowledge base, or through the corporate intranet.

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Improve Organizational Efficiency via Social Media-Part I

Mindjumpers

As mentioned, Hoist is a browser-based working platform build on the idea of social networks. From an organizational perspective, the platform makes it possible to manage diverse flows of information and process and secure these into knowledge, available to all employees at any time.

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Grow Your Wiki

Buzz Marketing for Technology

In the interview: Laurence Lock Lee explains how social network analysis reveals the connections between people and the resulting knowledge distribution network. Thomas Vander Wal explains folksonomy - using social taging to organize knowledge based on interconnections between people. Popular Posts.

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Video Podcast Workflow Tips from Podcamp NYC | Bare Feet Blog

Bare Feet Studios

Encoding & Uploading Tips Flash format will play for most users. at the Rotary Club of Honolulu Sunset May 28-30: Social Media Skills for Musicians: Twitter, Facebook, Blogging, & Podcasting at the N? I promised to post a summary and also provide the links, especially for those peeps who watched from the hallway!

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KM Edge: Where the best in Knowledge Management come together

Buzz Marketing for Technology

We look forward to seeing you soon on your favorite social networking site! -->. Earlier this week, Dale Arseneault published some additional ideas about KM measurement on his blog Reflections on Knowledge Management and Organizational Innovation. and Five Tips for Effective KM Measurement Systems. Knowledge Base.

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Eight steps to thriving on information overload

Buzz Marketing for Technology

Billed as "a blog that covers tips and tricks for streamlining your life with computers (and sometimes without)," Lifehacker is a constant source of great ideas. Jun 24, 2008 — Australian Financial Review — Social networking comes of age, sort of. Developing Knowledge-Based Client Relationships 2nd Edition.

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