Convince & Convert

JUNE 24, 2010

Wanted to point out that we have a strong presence on Twitter (since August) with team of 19 social media specific Care folks on Twitter and Facebook taking care of customer questions and issues six days a week at [link]. So hopefully unless you're asking about crickets, you won't get crickets when you reach out. Im Jay Baer.

Social Media 121

Social Media Strategy Social CRM MySpace 121

Convince & Convert

JULY 6, 2010

Yet before a crisis erupts, no matter what the root of the issue, companies should cushion themselves by leveraging the good work they’re already doing. Let social media promote your corporate social responsibility – [link] [link] Jam Morgan I enjoyed reading the post. The most efficient way to do this today is online.

CSR 137

CSR Social Media Strategy Consultant 137

Convince & Convert

SEPTEMBER 20, 2010

I look forward to getting past the basic questions of application of social media for B2B and starting to focus on things like lead generation and social CRM as we move forward in 2010.-= Big List: 13 B2B Social Media Prediction Blog Posts For 2010 =-. Thanks for sharing good support information for B2B social media.

Social Media 147

Social Media B2B Strategy Consultant 147

Convince & Convert

JULY 14, 2010

At least for tracking and measurement issues.) I think it's a good approach to enter social media metrics. At least for tracking and measurement issues.) I think it's a good approach to enter social media metrics. At least for tracking and measurement issues.) At least for tracking and measurement issues.)

Social Media 134

Social Media Strategy Metrics Organization 134

Convince & Convert

AUGUST 11, 2010

But you're right, location is less of an issue now than ever before. Obviously not for the economic issues you stated, but more for the scare the hell out of me challenge factor. blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings. Might as well get you started. I went to IU BTW.

Social Media 115

Social Media Strategy Travel Team 115

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MARCH 3, 2010

My big issue with digital in general (and social media in particular) is that all too often tactical tools are held up as strategic solutions. blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings. As Jay Baer recently [.] Im Jay Baer.

Social Media 121

Social Media Strategy CoTweet CoTweet 121

Convince & Convert

APRIL 1, 2010

link] Nathan Hangen I take issue with this post because sounds like social media elitism and uses the kind of language that drives a wedge between the industry and the people that need our help. blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings. Is the criticism fair? Im Jay Baer.

Social Media 120

Social Media Content Analysis Sports 120

Convince & Convert

JUNE 2, 2010

link] PLR Ebook Store Privacy concerns around Facebook are still an issue for myself. If Facebook can address those issues satisfactory it would be great. then i never hear about it again blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings. It will be interesting to see if it succeeds.

Social Media 133

Social Media Strategy Curation Privacy 133

Convince & Convert

AUGUST 18, 2010

But there are still plenty of PR firms (and companies, for that matter) looking at social media purely as a distribution vehicle. Obviously, results will vary, and thinking through these issues is more important than being correct, per se. blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings.

Questions 160

Questions Social Media Consultant Education 160

Convince & Convert

JUNE 22, 2010

link] Francis Wang RT @jaybaer: Why You're the Key to Social Media Success [link] [link] Shannon Holato Why You're the Key to Social Media Success [link] – Awesome #socialmedia read by @jaybaer [link] CB Whittemore RT @bcarroll7: RT @jaybaer: Why You're the Key to Social Media Success [link] (nice!)

Social Media 130

Social Media B2B Company Consultant 130

Convince & Convert

APRIL 15, 2010

But, when the next issue is printed, unless you advertise again, the flow of new customers stops. Im a tequila-loving, hype-free social media strategy consultant, speaker, and author that works with major corporations and PR firms to harness the awesome power of the social Web. Content marketing is the exact opposite.

Content 124

Content Marketing Consultant Social Media 124

Convince & Convert

SEPTEMBER 21, 2010

It’s human nature, especially for a complex and ever-shifting topic like social media, to want complexities broken into morsels. My friends at Social Media Examiner (where I first published #19 and #21) have built a very successful business on this concept. I’ll check on the iPad issue. Thanks for the heads up.

Social Media 141

Social Media Strategy Social CRM Consultant 141

Convince & Convert

AUGUST 31, 2010

I love what my friend Beth Harte has to say on this issue. I’ve often wondered about this “conversation&# issue. I’ve spent a lot of time noodling on the issue of scale in social media, and things like advocacy programs, etc. link] Social Media Jobs Exposed Thanks for a very good and thoughtful post!

Conversation 116

Conversation Social Media Social CRM Consultant 116

Convince & Convert

SEPTEMBER 8, 2010

And that’s why your social media strategy must be tools-agnostic. More from Convince and Convert Why Social CRM Needs to Be Less About the Social and More About the Customers Content Lessons Learned From 25 Popular Blog Posts Is Starbucks the Most Dangerous Competitor to Facebook? Will you do that for me please?

MySpace 136

MySpace Facebook Social CRM Consultant 136

Convince & Convert

SEPTEMBER 21, 2010

The downside is that this signals the C-suite and senior management don’t take Social Media seriously, and that can lead to some issues later on. While it’s nice to get the work fixing these issues, it’s more productive for the client when we’re helping them grow. Im Jay Baer.

Social Media 149

Social Media Strategy Consultant Web 2.0 149

Convince & Convert

SEPTEMBER 21, 2010

I cant speak for the other SMT providers and users but I would suspect they may have similar issues/concerns. Although the concept for your article is a good one, there are some issues on how you presented it. I can't speak to that issue but it sounds like something needs to change. It sounds a bit more challenging for you.

Social Media 155

Social Media Radian6 Strategy SM2 155

Convince & Convert

SEPTEMBER 1, 2010

This isn’t just an issue in social media. It’s the entire issue of “failure&# as this big awful dirty word. As a marketing expert (not social media guru) with years of doing standup, sketch and improv (which I still do today), I know that you have to try before you know what works. It’s not.

Social Media 120

Social Media Consultant Social CRM eBook 120

Convince & Convert

JUNE 11, 2010

We’ll be rolling out a Facebook page so that as many folks as possible can begin interacting around the issues covered in the book. blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings. We desperately want and need your help to keep us on track, too. Im Jay Baer.

Upcoming 124

Upcoming Project News Social Media 124

Convince & Convert

JUNE 15, 2010

This is a social address book, and social CRM application at each extreme. Did others have this issue as well? It's basically an online address book that automatically scans the web, accesses various social graph apis and builds a social profile of all of your contacts. disconnect your internet.

Social Media 153

Social Media ScoutLabs Company Consultant 153

Convince & Convert

FEBRUARY 25, 2010

As Evo said in his post, personality is a key factor when it comes to social media. blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings. Many of us don't know about this event. Your post is helpful. Im Jay Baer.

Social Media 117

Social Media Case Study Strategy Study 117

Convince & Convert

JULY 22, 2010

link] [link] Rosalind Morville 6 Degrees of Influence – The Value of Customer-to-Customer Connections – [link] blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings. Im Jay Baer.

Social Media 128

Social Media Strategy Influencer Case Study 128

Convince & Convert

APRIL 22, 2010

Social CRM The new telephone. “Social media&# will change customer service more acutely than it will change marketing. Social CRM (customer relationship management) is the emerging discipline of providing personalized helpful, meaningful service and support using social channels like Twitter (and increasingly, Facebook ).

Social Media 128

Social Media Social CRM Loyalty Web 2.0 128

Convince & Convert

JUNE 3, 2010

Do you think the ownership issue could lead to a privacy issue similar to FB? Im a tequila-loving, hype-free social media strategy consultant, speaker, and author that works with major corporations and PR firms to harness the awesome power of the social Web. Im Jay Baer.

Social Media 110

Social Media Strategy Consultant Social CRM 110

Convince & Convert

AUGUST 4, 2010

In my world, marketing and customer service go hand in hand – the moving industry gets a pretty bad rap, so a lot of my social media outreach is directed around advice and customer service issues. link] Kim Kraynak This is a great post that hits an issue right on the head. Kim Kraynak Great post Jay! Great post Jay!

Social Media 130

Social Media Strategy Comments Course 130

Convince & Convert

MARCH 16, 2010

Twitter’s role as a conduit for the Zeitgeist is unrivaled, and it has almost single-handedly ushered in the era of real-time search, and social CRM. Further, there have been some reports of issues with accuracy in the geo-location feature) Twitter lists, while useful for categorizing people to follow, haven’t really taken off either.

Social Media 124

Social Media Strategy Foursquare Social CRM 124

Convince & Convert

MARCH 9, 2010

A recent study by Econsultancy called “ The Value of Social Media &# shows that companies are overwhelmingly using the “Big 4″ of Facebook, Twitter, YouTube, and Linkedin for their social media efforts. link] (via @jaybaer) [link] george brandt Are You Taking Social Media Shortcuts? link] [link] Rune F.

Social Media 133

Social Media Strategy YouTube LinkedIn 133

Convince & Convert

JULY 8, 2010

The reasons that social networks require email addresses are numerous: 1. This allows them to tell you when the system is down or experiencing service issues. However, there is no doubt that it will be better to adopt email marketing and social media together. They need to have a means of communication external to their system.

RSS 128

RSS Research B2B Consultant 128

Convince & Convert

JUNE 8, 2010

The opportunities, mishaps with technology viruses, popular gadgets and such all create a rapid opportunity path to jump on that popularity, host a video or post on a trending issue and gain traffic. blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings. Active listening required. Great stuff.

Social Media 128

Social Media Foursquare Consultant Airlines 128

Convince & Convert

SEPTEMBER 20, 2010

Twitter also offers a lot to the PR teams within brands who need to seed constant updates and handle crisis management issues. You certainly covered some great reasons to that point. Twitter for customer service, retention, support and even marketing, offers the lion's share of benefits to brands. I love that you first joined to yell.

Social CRM 145

Social CRM Twitter B2B CoTweet 145

Convince & Convert

AUGUST 3, 2010

If you're interested, I'd love it if you'd write a guest blog post about the issues facing EU Facebook marketing. Take the breastfeeding pictures issue. Even here in your comments section, I’m logged in with an OpenID connection into your Disqus comments. Facebook is the same way. Im Jay Baer.

Social Media 167

Social Media Facebook Marketing Consultant 167

Convince & Convert

AUGUST 3, 2010

If you're interested, I'd love it if you'd write a guest blog post about the issues facing EU Facebook marketing. Take the breastfeeding pictures issue. Even here in your comments section, I’m logged in with an OpenID connection into your Disqus comments. Facebook is the same way. Im Jay Baer.

Facebook 167

Facebook Consultant Social Media Sites 167

Convince & Convert

SEPTEMBER 23, 2010

I believe Kurrently has the potential to make Facebook a much larger player in the social CRM world, as companies can now instantly see just how much they are being mentioned on that platform. blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings. I checked it out, and tweeted it. Im Jay Baer.

Social Media 164

Social Media Strategy Engineering Social CRM 164

Convince & Convert

AUGUST 25, 2010

Its early traction came from providing a social setting where issues and concerns of the day and era could be shared and discussed. If they can tie it in with a killer content sharing network and, even better, an app, then Facebook would have issues. If you were Starbucks, how would you take advantage of this new network?

Facebook 142

Facebook Yahoo Collaboration Social CRM 142

Convince & Convert

SEPTEMBER 20, 2010

Noemi Pollack blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings. Im a tequila-loving, hype-free social media strategy consultant, speaker, and author that works with major corporations and PR firms to harness the awesome power of the social Web. Im Jay Baer.

Social Media 115

Social Media Strategy RFP Social CRM 115

Convince & Convert

MARCH 2, 2010

And the fact that Forrester Research projects social media spend in the U.S. link] #fb [link] Jim Jinright 4 Reasons the Social Business Evolution Starts Now [link] [link] Lori Taylor 3 Reasons the Social Business Evolution Starts Now! to be larger than email by 2012 doesn’t hurt, either. Im Jay Baer.

CoTweet 116

CoTweet CoTweet Analysis Consultant 116

Convince & Convert

APRIL 7, 2010

Let me hear about it: View Comments | Subscribe To This Blog | Sign Up For Our Newsletter Share This Post: Similar Posts That You Might Enjoy: 14 Things I Think I Think About Social Media Is Starbucks the Most Dangerous Competitor to Facebook? Customer service is also an issue, for certain. link] jaybaer Interesting Danny. Im Jay Baer.

Foursquare 150

Foursquare Analysis Consultant Mobile 150

Convince & Convert

JULY 9, 2010

I love giving tech advice, and it's what I'm doing at my new website…this week I'm going to try inviting people into UStream if they need support or want to chat about issues there having…authenticity is the only way to go. link] Rob I love this idea, here's a way to take it online. Im Jay Baer.

Influencer 122

Influencer Ustream Authentication Social CRM 122