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Three Things Twitter’s Marketing Team Needs to Do

Webbiquity SMM

Though it’s still one of the top three social networks for B2B marketers, Twitter is struggling. Now here are three ideas the social network’s CMO and her marketing team may want to contemplate. Twitter is arguably the most flexible and capable social network for B2B marketers.

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How to create a complaint management system to protect your brand reputation

Sprout Social

For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible. In the end, the customer said the wait wasn’t too long and even praised the airline’s friendly employees.

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7 Ways to Infuse Your Company Website with Brand Personality

Writtent Blog

Research by the NN Group has found that while the average website visit lasts less than 60 seconds, the first ten seconds are the most important in how a prospect will perceive your website, and ultimately your company. Here are some examples of companies getting it completely right: 1. Sounds easy enough, right?

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Customer Satisfaction: Social Media Websites Rank Among The Worst

The Realtime Report

The bad news: social media websites rank among the worst-performing companies researched by the ACSI. to 71, social media outlets are now the fourth lowest-scoring category in the ACSI; consumers are even less satisfied by airlines, subscription TV, and internet service providers. Climbing 4.4%

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The Worst Malware Ever (and What It Teaches Us About Malware of the Future)

The Realtime Report

Every day, InfoSec researchers discover a new malware variant (actually, 360 thousand variants ) worming its way across the web and onto users’ devices. Then, Zeus created a botnet that is still used to steal login details for social networks, banks, email accounts and more. billion in damage, globally.

Banking 87
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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

Lisa Loeffler ( @LisaMLoeffler ) is Research & Analysis Lead at Convince & Convert. She is also founder and principal of Genuine Media, a marketing agency that helps clients build their individual and brand reputation through social media. Recently I needed to change a flight with United Airlines. Listen here ).

CSR 127
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The Worst Malware Ever (and What It Teaches Us About Malware of the Future)

The Realtime Report

Every day, InfoSec researchers discover a new malware variant (actually, 360 thousand variants ) worming its way across the web and onto users’ devices. Then, Zeus created a botnet that is still used to steal login details for social networks, banks, email accounts and more. billion in damage, globally.

Banking 79