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How to create a complaint management system to protect your brand reputation

Sprout Social

Lastly, integrated complaint management software and searchable knowledge bases will ensure your agents have all the customer information they need in one central place. And a knowledge base or a self-service portal integration will equip your agents with relevant information, solutions or FAQs.

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The KISS Method For Determining Social Media ROI

SocMed Sean

The dangers of ignoring knowledge management is that employees who leave your organization take their “tribal knowledge” with them, resulting in loss of access to the information and increased training costs for the persons’ replacement. Decrease in TOC and increase in FCR often results in an increase of CSat.

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How to Convert Employees into Brand Ambassadors on LinkedIn

Webbiquity SMM

Create two or more captions along with a photo and link for them to share, and publish it in an accessible area such as an email, internal knowledge base, or through the corporate intranet. Social Media Freedom. Recognizing the business value of social media, most companies have discarded such bans. Content to share.

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Improve Organizational Efficiency via Social Media-Part I

Mindjumpers

As mentioned, Hoist is a browser-based working platform build on the idea of social networks. From an organizational perspective, the platform makes it possible to manage diverse flows of information and process and secure these into knowledge, available to all employees at any time.

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How To Record Video with Multiple Inputs | Bare Feet Blog

Bare Feet Studios

You have to launch the Studio application to see how to do that. at the Rotary Club of Honolulu Sunset May 28-30: Social Media Skills for Musicians: Twitter, Facebook, Blogging, & Podcasting at the N? Since we are trying to use all available free time to get KnowHowCafe.com launched (please join our email list in the sidebar!)

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Community Bootstrapping: Tools & Strategies To Build A Community.

Jason Yormark

I won’t dive into the tactics of how to use these tools in this post, but below I reference the ways any person or business can build a community on a limited budget. In addition, WordPress’ sister offerings, BBpress and Buddypress offer message board and social network features as well that all integrate well with each other.

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Maui Visitors Bureau Explains How to Manage Risk and Social Media.

Bare Feet Studios

at the Rotary Club of Honolulu Sunset May 28-30: Social Media Skills for Musicians: Twitter, Facebook, Blogging, & Podcasting at the N? and Keliʻi Brown of the Maui Visitors Bureau over at the Ulupalakua Ranch on Maui.