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How to create a complaint management system to protect your brand reputation

Sprout Social

Lastly, integrated complaint management software and searchable knowledge bases will ensure your agents have all the customer information they need in one central place. And a knowledge base or a self-service portal integration will equip your agents with relevant information, solutions or FAQs.

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Customer service tiers: What they are and how to create them

Sprout Social

In this guide, we explain the basics of tiered support, along with tips on how to tailor the approach to your social customer care processes. The basics of tiered customer service How social customer service tiers look different from standard support tiers How to set up customer service tiers in Sprout What are customer service tiers?

How To 106
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How to create an effective LinkedIn Business Page in 6 steps

Sprout Social

How to create a LinkedIn Business Page How to manage a LinkedIn Company Page What is a LinkedIn Business Page? You might be wondering how to get started, what information to include, and how to get started. How to manage a LinkedIn Company Page Creating the Company Page doesn’t mean the work is done.

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Top 10 customer service software tools

Sprout Social

Why is customer service software critical for business success Social customer service software Full-stack customer service software Call, chat and IVR customer service software How to choose the best customer service tools for your business Ready for the future of customer service with AI? Do you already have a comprehensive knowledge base?

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How to Convert Employees into Brand Ambassadors on LinkedIn

Webbiquity SMM

Create two or more captions along with a photo and link for them to share, and publish it in an accessible area such as an email, internal knowledge base, or through the corporate intranet. The post How to Convert Employees into Brand Ambassadors on LinkedIn appeared first on B2B Marketing Blog | Webbiquity. Content to share.

LinkedIn 166
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Connecting 2 the World: Is constructing knowledge based on analysis a work literacy skill?

Buzz Marketing for Technology

Is constructing knowledge based on analysis a work literacy skill? One problem I see with all of the data and communication tools available to students is the lack of training on how to problem solve and conduct an analysis. Is constructing knowledge based on analysis a work. skip to main | skip to sidebar.

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How to Build a Successful Remote Support Team

agora pulse

Kristell: Slack, daily update from Ineke for support, Tettra [an internal knowledge base and company wiki], weekly meeting, and weekly training with HighFive [videoconferencing platform]. How do we concretely deal with time zone differences? What advice would you give someone who is managing a remote support team?

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