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Create a Customer Experience Strategy [FREE TEMPLATE]

Hootsuite

Feel free to save this article and use it as a template for your next customer experience strategy. Bonus: Get our free, fully customizable Customer Experience Strategy Template that will help you understand your customers and reach your business goals. Why you should have one. 9 easy steps that will take you to success.

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Instagram Analytics: 2024 Guide to Smarter Results Tracking

Hootsuite

Bonus: Get a free social media report template to easily and effectively present your social media performance to key stakeholders. On mobile (using Instagram Insights) If you’re looking for quick info on the go, Instagram Insights offers basic Instagram analytics free within the Instagram app. What are Instagram analytics?

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The role of AI in creating a more human customer experience

Sprout Social

AI customer experience is the use of AI technologies like natural language processing (NLP), text analysis and sentiment analysis to delight customers wherever and however they interact with your brand. In this manner, sentiment analysis can identify factors affecting your brand image, customer retention rate or brand loyalty.

Sentiment 104
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What is a customer journey map and how to make your own [examples included]

Sprout Social

Tools like Sprout Social use AI-driven sentiment analysis to dig into social listening data to give you insights on what people think about your brand. But if you haven’t, then our buyer persona template or Xtensio’s will be useful. And, you can assign predicted emotions or sentiments to different stages of the journey.

Examples 103
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The 5 social-first corporate communications skills you need to level up your career

Sprout Social

In Sprout, Listening Topics can be designed using pre-built templates or through custom queries. While there are a ton of creative ways to use social listening , there are two use cases that can help you refine your strategy: audience insights and brand sentiment. . Social listening for brand sentiment.

Skills 128
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How to use brand safety tools to protect your brand’s reputation

Sprout Social

Social listening allows you to: Monitor brand sentiment to get ahead of a crisis. For example, you can view brand sentiment trends at a glance within the platform, which helps you visualize how people are reacting to your brand in real time. Analyze how people respond to your organic posts and paid ads in one place.

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3 Reasons Your Boss Said NO to your Digital and Social Media Plan [podcast + ebook]

Pam Moore

Grab my Audience Priority Worksheet and Buyer Persona Template Pack to get started in developing your audience first marketing strategy. Buyer Persona Worksheet (editable templates to clearly define your target customer). Content Calendar Template. You are not speaking the same language as your management.

eBook 78