Sprout Social

APRIL 22, 2021

But as time went on, the challenge became (and still remains) the general sentiment toward travel. With a sophisticated listening tool, your team can set up queries to monitor specific topics and keywords, as well as sentiments toward your brand and others. Marketing creative. That’s the beauty of social listening.

Hotels 118

Hotels Strategy Travel Sentiment 118

Sprout Social

JUNE 27, 2023

Review analysis is the process of analyzing customer feedback from various sources such as social listening data, review forums, customer service data and surveys to get targeted brand insights. What is review analysis? Reply to reviews With the most relevant reviews at hand, you can reply to them directly through Sprout.

Review 122

Review Brands How To Analysis 122

Convince & Convert

OCTOBER 30, 2017

Here’s what they are monitoring with social listening tools: Customer requests, questions, and concerns: 86% (of businesses surveyed). Option two will constrict conversation to your products when your brand name is also mentioned, but you can get a consolidated overview for your brand’s various product lines. Competition: 77%.

Brands 194

Brands Sentiment Influencer Survey 194

Sprout Social

NOVEMBER 2, 2023

When coupled with social media market research , they help brands: Provide an overview of the resources your customers use. Don’t forget to integrate feedback mechanisms, such as customer surveys or user testing. Use surveys or feedback forms to ask customers how they felt during their experience.

Examples 97

Examples Template Templates How To 97

Oktopost

AUGUST 10, 2023

Jump to Section Get to Know Your Audience Social Listening Sentiment Analysis Community Management Social Analytics Proven Strategies. So how can we get to know our audience without bothering them with surveys, phone calls, or emails? We’re here to share tips and best practices we’ve discovered along the way.

Social Media 62

Social Media B2B Sentiment How To 62

agora pulse

JANUARY 7, 2020

Here’s a quick overview of review management platforms I’ve had experience with. Keep an eye on common triggers that often result in unhappy customers, negative sentiment around your brand and, yes, lost conversions: Broken pages and downtimes. Local businesses: Bright Local.

Reputation 137

Reputation Strategy Tweetdeck Review 137

Hootsuite

MAY 1, 2023

Better resource allocation: A clear overview of all tasks allows you to manage resources, like time and budget, better. Community manager: Community managers interact with the audience, respond to comments and messages, monitor for negative sentiment, and answer customer questions.

Template 134

Template Templates Social Media Tips 134

Sprout Social

JANUARY 25, 2022

According to the Sprout Social Index, Edition XVII: Accelerate , 47% of surveyed customers believe that offering strong customer service on social media makes a brand stand out. More benefits of the customer journey map include: Provides an overview of the resources your customers use. These maps put the customer first.

Examples 88

Examples Template Templates How To 88

Sprout Social

FEBRUARY 21, 2019

For an overview on social listening, check out our social listening guide and our article on the ROI of listening. In a 2017 survey , Clutch found that 25% of business use social listening to improve their products, 24% for attracting customers and 21% for providing better customer service. Value of social listening on Twitter.

Twitter 74

Twitter Sentiment Hotels Influencer 74

Sprout Social

FEBRUARY 18, 2020

At 78%, the majority of marketers that Sprout surveyed responded to a customer request within 12 hours. Monitoring helps you with your brand perception and sentiment. This all-in-one overview is useful for not just small businesses with an active social media presence but also for large, multi-location or multi-profile corporations.

Social Media 130

Social Media Strategy Brands Airlines 130

Hootsuite

MAY 15, 2023

Customer service satisfaction survey scores above 90%. Get the big picture overview of all your franchisors at once, across all platforms, or break it down by region, platform, or individual branch. In that case, goals for branches could be: Delivering a response time under 1 hour for all DMs.

Social Media 92

Social Media HootSuite Guidelines Marketing 92

Sprout Social

FEBRUARY 21, 2024

It measures the overall sentiment that a customer feels towards your brand, rather than focusing on a specific purchase. Once you’ve fine-tuned your NPS survey process, you can then establish a structured approach to following up with detractors. For example, say you work with a retail brand that collects NPS survey data.

Survey 82

Survey Loyalty Data Aggregator 82

Koka Sexton

APRIL 27, 2023

The post Unlock Content Marketing Success with an Overview of the Waterfall Model appeared first on Koka Sexton. It is important to understand your target audience so you can create content that resonates and drives engagement. With the right approach and dedication, you can ensure the success of your content marketing efforts.

Overview 52

Overview Content Marketing Metrics 52

Sprout Social

SEPTEMBER 20, 2023

Our survey data shows that 58% of people buy from brands they trust, and 36% choose brands that genuinely understand their needs. CSAT is measured individually, meaning the feedback is collected from individual customers at different stages of the customer survey. Select the Enable feedback checkbox to configure your survey.

Survey 96

Survey How To Metrics Loyalty 96

Sprout Social

SEPTEMBER 5, 2023

Here are a few highlights of the Analytics tools that help put insights into action: Profile Performance Reports: Access a high-level overview of performance across all connected profiles to quickly evaluate social growth, and how that growth correlates with key initiatives.

Social Media 123

Social Media Social Media Management Team Collaboration 123

Sprout Social

AUGUST 24, 2023

In a customer service report, you’ll find an overview of various customer service metrics, trends, and patterns related to customer interactions, issue resolution, and customer satisfaction ratings. You can also use Sprout’s Listening tools to track customer sentiment trends. Numbers don’t lie.

Report 77

Report Tips Metrics Sentiment 77

Oktopost

JUNE 9, 2020

According to Altimeter’s study , employee advocacy is one of the fastest-growing social business programs, with 90% of companies surveyed (companies with more than 250 employees) pursuing or have plans to pursue some form of employee advocacy. Building Trust. As many as 70% of job-seekers use social media to find openings.

B2B 144

B2B Survey ROI Metrics 144

Keyhole.co

MAY 24, 2023

As per recent surveys , 90% of the Fortune 500 companies use competitive intelligence to their advantage. Monitor various social media metrics, including engagement rates, sentiment analysis, and audience demographics. Get an overview of your online reputation and compare your performance to competitors. We get that frustration!

Analysis 52

Analysis Types Tools Price 52

Hootsuite

JULY 15, 2020

Here’s a basic overview of how to learn about your audience. One key way to find out is to engage in some social listening and social media sentiment analysis. It can also be a good idea to consult your customers and social fans directly through a survey. Do thorough audience research. What’s holding them back from success?

Template 145

Template Templates How To Tourism 145

Oktopost

OCTOBER 26, 2020

According to the same survey, 84% of company decision-makers are using social media to support a purchase decision. Social Inbox organizes online sentiments and posts into one organized dashboard. Lacks tools for analytics and sentiment tracking. How to choose the social media management tool for you. Intuitive and easy to use.

Social Media Management 159

Social Media Management Social Media Tools Hubspot 159

Hootsuite

MARCH 26, 2020

According to a survey conducted by Open the Government , more than half of voters want to see more authenticity and transparency in their government. Here’s a quick overview of Hootsuite’s permission capabilities for organizations with multiple people—or even teams—that are responsible for social media. Build public trust.

Social Media 143

Social Media HootSuite Education Social Media Management 143

Hootsuite

MAY 3, 2023

That said, they do reflect the overall sentiment of online searches. In fact, a survey from Verizon Media found that 80% of people are more likely to watch a video when captions are available. SEMRush The Keyword Overview tool from SEMRush is incredibly useful for ranking in YouTube search results.

SEO 111

SEO YouTube Embedding Hashtag 111

Razor Social

DECEMBER 21, 2016

Other useful features include sentiment monitoring and trending topics analytics, mobile app analytics, event tracking, and much more. Sentiment analysis is also available, so you can filter by positive, negative or neutral mentions. Google Analytics also integrates with AdWords allowing you to measure and optimize your campaigns.

Tools 40

Tools BuzzStream Marketing Template 40