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Post Performance Report: Brands transforming social customer care

Sprout Social

Welcome back to the Post Performance Report (PPR), a series where we compile and analyze social media posts and campaigns inspiring us, and breakdown what makes them so genius. Each of these brands deliver A+ customer care , which translates to increased awareness, brand loyalty, positive sentiment and revenue. Are you ready?

Report 63
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Consumer Trust Is Not What You Think It Is These Days

Twist Image

Candidly, if you asked me what the number one reason might be for a customer's loyalty, I'd grapple between price and value. Consumers are loyal to brands that respect their privacy, and that demonstrate their trustworthiness by safeguarding customers' personal information. What would you say? It all felt a little backwards.

Loyalty 68
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How to Set Your Facebook Privacy Settings If You Don't Want Your.

Saying It Social

Saying It Social Your Social Media Marketing Resource Home About Polls Our Services Testimonials How to Set Your Facebook Privacy Settings If You Don’t Want Your Personal Profile Searchable Why would you want to do this? In the upper right hand corner click on Account>Privacy Settings.

Privacy 121
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The role of artificial intelligence in business in 2024

Sprout Social

NLP and sentiment analysis Natural Language Processing (NLP) and sentiment analysis enable businesses to understand and interpret human language, making them essential tools for analyzing customer feedback, social media content and other textual data while automating report generation.

Patterns 116
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Understanding Martech niches (from chiefmartech.com): PR

Audiense

Social & Relationships: Advocacy, Loyalty & Referrals. Commerce & Sales: Retail, Proximity & IoT Marketing. Data: Governance, Compliance and Privacy. Help a reporter out. Social & Relationships: Influencers. Social & Relationships: Community & Reviews. Social & Relationships: CRM.

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How Brands Can Vibe With Gen Z and Gen Alpha

Pixlee

over the past year, and ecommerce now accounts for over 13% of all retail revenue, according to the latest figures. According to one study by the National Retail Federation , 55% of Gen Z members choose brands that are socially responsible and eco-friendly. Respect Their Privacy. The global internet users grew by 8.6%

Brands 40
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How an Instagram Account May Be a Game Changer in Promoting Your Business

Postcron

For instance, the engagement rates of a shopping and retail account will be vastly different from that of a public figure. According to a report, almost 1/3 of the most-viewed stories on Instagram belong to brands and businesses. Ads can be considered the opposite of this because most people see it as an intrusion on their privacy.

Instagram 130