Reputation Management with Dissatisfied Customers and Word of.
Techipedia: Tamar Weinberg
MAY 19, 2008
After all, not all of the 1,200 customers had scammed the company (and if that tip to Consumerist wasn’t anonymous, I think Sprint would have had some legal issues to deal with). Do you want to focus on reputation management issues to no end because of something that could have been dealt with in better ways?
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