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5 Reasons Why Messaging Should Be Part of Your Social Media Strategy

Hootsuite

Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. More than two-thirds of companies now compete primarily based on customer experience—up from 36% in 2010—according to Gartner. Download now.

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10 Ways an AI Customer Service Chatbot Can Help Your Business

Hootsuite

Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all in one place. AI customer service is an artificial intelligence system that interacts with customers on behalf of a company. What is AI customer service? Case in point. Source: Heyday 2.

FAQ 98
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The 12 Top Benefits of Chatbots in 2023

Hootsuite

These robot sidekicks do wonders for customer service, sales, and brand loyalty. Answering FAQs, helping with order tracking, product recommendations, and various other types of support are available at all hours. Even better, chatbots can be programmed to answer FAQs and steer visitors toward the next stage in their user journey.

FAQ 138
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8 Facebook Marketing Strategies For Small Business To Increase Engagement & Sales

Keyhole.co

Many of us crave community, and fostering community is a great way to drive brand engagement and create customer loyalty. A busy Facebook group page not only fosters customer loyalty, it also shows customers who are on the fence that your brand is worth engaging with. One example of a brand using this strategy is Instant Pot.

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16 Facebook Engagement Post Ideas For More Likes and Shares

Hootsuite

Bonus: Download your free pack of 5 customizable Facebook cover photo templates now. Need bangin’ reusable templates? Grab these 50+ free Canva social media templates. Almost half (48%) of consumers say they read comments on brand social media channels to learn more about the company. What is a Facebook engagement post?

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Everything You Need to Know About Chatbots for Business

Hootsuite

Not only can businesses benefit from using a conversational AI tool for customer inquiries and FAQs, but they’re also now being used for customer support and social commerce on social media platforms. FAQ chatbots can improve office productivity, save on labor costs, and ultimately increase your sales. Automate customer service tasks.

FAQ 80
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Stay Safe on Social Media: 6 Rules for Lawyers and Law Firms

Hootsuite

Bonus: Get a free, customizable social media policy template to quickly and easily create guidelines for your company and employees. Conflict of interest Lawyers are required to avoid conflicts of interest that could compromise their loyalty to clients. This ensures undivided loyalty and prevents potential harm to clients.