Communities Conversation FAQ Social CRM 
Convince & Convert
MAY 11, 2010
Not in a “here’s our FAQ&# way, but in a vigorous, social media way. I would also make a point to solicit input from customer service and sales teams, as they have more day-to-day interaction with fence-sitters. Answer Man Once you’ve identified your top six questions, answer them.
Hootsuite
JANUARY 24, 2024
These templates help streamline communication and ensure a consistent and efficient approach to addressing inquiries, comments, reviews, and other forms of engagement on social media. Why are social response templates so handy? Track CSAT metrics across all communication channels. We want to see more.
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Convince & Convert
AUGUST 10, 2010
Cheers, Sheldon, community manager for Sysomos [link] 40deuce I agree that influence mining will definitely be a huge thing in the next year or so. Customer service? Knowing whether to respond to or ignore negative comments on a blog? McCann , Viral Heat Did you enjoy this blog post? It will be interesting to watch.
Hootsuite
SEPTEMBER 16, 2022
Social media analytics tools also allow you to track customers and leads from your social content all the way through to a purchase or other conversion. Benefits of social media analytics tools. Set clear performance benchmarks based on a unified view of all your social posts. Social media engagement tools.
agora pulse
MAY 12, 2020
From there, you can click on the View Conversation button below each comment to see the original post and read or respond to all comments. To save time, Sprout Social also lets you create custom inboxes for your Facebook Ad comments. If necessary, you can ban users from the social CRM, too.
Convince & Convert
SEPTEMBER 14, 2010
The debate on Social CRM (sCRM) could easily become a distraction. As marketers, we need to reach our customers where they are and social media’s potential in that regard is unquestionable. We don’t need sCRM for social media anymore than we needed pCRM for phones, or eCRM for e-mail.
Convince & Convert
SEPTEMBER 22, 2010
I have nothing of value to add to this conversation other then reiterating (again?) DJ Waldow Director of Community, Blue Sky Factory @djwaldow [link] Jered I think you hit the nail on the head, here. And, you need to start unifying your content strategy across all channels. Warm fuzzies.
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