The KISS Method For Determining Social Media ROI
SocMed Sean
JANUARY 21, 2019
Wikis, idea networks, blogs, and social Intranets are a great tools that can be used to encourage employees to share what they know. That’s why call centers track important metrics like First Contact Resolution (FCR), Time on Call (ToC), Cost per Call (CpC), and – of course – Customer Satisfaction (CSat).
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