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The KISS Method For Determining Social Media ROI

SocMed Sean

Wikis, idea networks, blogs, and social Intranets are a great tools that can be used to encourage employees to share what they know. That’s why call centers track important metrics like First Contact Resolution (FCR), Time on Call (ToC), Cost per Call (CpC), and – of course – Customer Satisfaction (CSat).

ROI 269
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Learning Professionals Leaders

Buzz Marketing for Technology

So, of course, I say, great post. :) There are some interesting thoughts in the post, but also Most learning professionals can only do so much. How can you apply them to your existing systematic learning system if you don't know what the heck wiki even means? Nobody cared about wikis until wikipedia came along. Great stuff Gina.

Wiki 189
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Journalism and Wikipedia – Wanky Balls

Laurel Papworth

Every so often newspapers find out what we already know – that human beings take their main course of facts with a side dish of irony, humour and irreverency. Send us the clippings, of course. Australia Award: Future Melbourne wiki (0). Click for full size. From Wikipedia so may or may not be true. Related posts.

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Is Enterprise 2.0 Learned From a Book or From Doing?

Social Media Strategery

Events Calendar Subscribe: Posts | Comments | Email Social Media Strategery Best Of Best Practices Enterprise 2.0 Practitioner Certificate program, a two-day course focused on learning the principles and best practices of Enterprise 2.0 – social media behind the firewall. tools like blogs, social networking, wikis, etc.

Gov 2.0 84
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The Bamboo Project Blog

Buzz Marketing for Technology

In a few weeks were going to be looking at blogs in the Work Literacy course. Comments (2). |. Talent Management, and Employee Engagement (a PDF file) that finds: 52% of organizations that adopt blogs, wikis, and social networking tools (among others) achieved best-in-class performance levels compared to 5% for those that didnâ??t.

Project 265
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The Bamboo Project Blog: Seven Strategies for Supporting Personal Learning Environments at Work

Buzz Marketing for Technology

There are also some good resources at the Learning Technologies Centre PLE Wiki , including some images and descriptions of other peoples PLEs. And be sure to check out the Common Craft Plain English series of videos on RSS , Wikis and Social Bookmarking --in 3.5 If you have other ideas, please email or leave me something in comments.

Project 171
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The Bamboo Project Blog

Buzz Marketing for Technology

Comments (0). |. Dont show me 10 possible wiki tools. Of course, you could argue that authors of list posts arent writing for newbies. Comments (13). |. If you have any, please email them to me or leave me something in comments. If youd like, you can also leave me a link in comments here. Comments (16). |.

Project 234