6 steps to create an org-wide social listening strategy
Sprout Social
FEBRUARY 20, 2020
As you confer with each department and hone in on their challenges, you’ll be able to form more concrete, focused goals. Improve sentiment around customer service. You can also find a high-level overview of sentiment, calculated by the p ercentage of positive, negative or unrated messages in your Topic. . Product and R&D.
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