5 Community Management Tips on Community Manager Appreciation Day #CMAD

Waxing UnLyrical

In addition to being Community Manager Appreciation Day (#CMAD for all you hashtag fiends), today is also the day: Henry VIII died (1547, and women all over England breathed a sigh of relief). ” (on the relationship between customer service and the community) ~ Jenne Pedde , 2U, Inc.,

Community management and content creation

Janet Fouts

Community Management Isn’t Content Creation. (go Now, I don’t 100% disagree with him that not all community managers are suited to create content. To tell great stories you have to stop having your community managers produce your content. Community managers?

Trending Sources

Make Your CFO a Social Media Fan

Buzz Marketing for Technology

I don’t care whether you own a community or your rent one from a provider like LinkedIn Groups – but a community is a great place to create a social experience with your customer. When you do that the results reported in a recent Jive report of over 2000 customers are outstanding.

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Do you need to own your community?

Jeff Esposito

A little while back I was catching up with my friend Jim Storer of the Community Roundtable before we shared a panel about social customer support. In our prep, Jim and I continued our on-going disagreement on whether a company needs to own the platform that they are keeping a community on.

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4 Reasons to Use Social Enterprise Networks for Business


Such platforms as Yammer, Chatter and Jive certainly look and feel similar to Facebook – with a news feed, groups, friends and status updates. Tweet Guest post written by Ashley Furness, who has spent the last six years reporting and writing business news and strategy features.

Clearstep Business Community : Clearspace: Clearstep

Buzz Marketing for Technology

Online Communities Build, manage and measure your community successfully. Clearstep is a gathering place for Online Community and Internal Collaboration practitioners to interact, share best practices, and gain access to a much wider range of perspectives on common community and collaboration issues. Take a moment to customize your profile so its easier for people to find out more about you, and then browse the online community or internal collaboration space.

Change Management Is the Foundation of a Social Organization


All the technology integration, collaboration software and community applications deployed internally will prove useless unless there is a fundamental shift in the way employees think, behave, interact with one another and communicate.

103 Compelling Social Media and Marketing Statistics for 2013 (and 2014)

Webbiquity SMM

More than 80% of B2B decision makers say they visit vendor-independent communities or forums, vendor-sponsored communities or forums, and LinkedIn at least monthly for business purposes. Hmm, that doesn’t jive with other research on B2B social media.

Where Most Got Social Business All Wrong, Including Me

Convince & Convert

Deploying internal communities using software platforms like IBM or Jive just because your competitors are doing so is a complete waste a time, money and resources. And many times, it’s fixing disjointed content and community management practices.

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The Fifteen Classes of the Social Business Software Suite (Q4, 2010)


Community Platforms (private or white label): Having tracked this space for a few years now, and these tools allow companies to have their own ‘branded’ or ‘private label’ Facebook for their customers.

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How is Social Media Affecting Your Business Strategy?

Proactive Report

Yes, said 78% of participating executives in the recent study from Jive Software and Penn, Schoen, & Berland. And there is indeed value in a community – but it s not enough just to collect them. Is social media important to the future success of your business?

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B2B Social Media Gets Intimate

Social Media Marketing

In our rush to amass friends and followers, Rubel argues, we've assembled online social communities that are so loud and so constant, that it's become difficult to use them for more than mundane conversations. The following is a guest post by @ericschwartzman.

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The 3 Building Blocks of Social Business Evolution

Convince & Convert

All the technology, collaboration software and community applications deployed behind the firewall will not be effective unless there is a fundamental shift in the way employees think, interact with one another and communicate. Guest post by Michael Brito , Vice President at Edelman Digital.

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Best Social Media Monitoring Tools

Bill Hartzer

Jive Market Engagement – Jive’s Market Engagement Solution is the first to combine social media monitoring software with the power of collaborative Social Business Software (SBS), enabling enterprises to strengthen their brands and implement a unified social media marketing strategy. Luxury Car Brands Not Taking Full Advantage of Social Media Porsche had the highest community rating in the Community Index.

How to Get an Influencer's Attention

Techipedia: Tamar Weinberg

They know that I actually care about my community and that they’re not an audience. He currently serves as the community guy at Building 43. Participate in my site’s community. Do good, positive things for the community. Submit content that jives with the recipient.

How to easily find customers on social media

Absolute PA

It starts with this: Make friends and be a valuable member of the community. I’ll say it again: Make friends and be a valuable member of the community. Research and find 2-3 active communities online.

100 Media Monitoring Tools for PR


Jive enables real-time visibility of competitor issues and commentary. VanksenWatch a SaS platform focused on counterfeit monitoring, buzz monitoring and e-reputation management, conversation audits, competition monitoring, influence marketing and community management.

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Brand Monitoring, Social Analytics, Social Insights


They don’t want to end up being trilobites and have become part of a larger system: Recent acquisitions include Scoutlabs+Lithium(community), Filtrbox+Jive(Community), Techrigy+Alterian(WCM) and others.

3 Golden Business Rules for Social Media Engagement

Techipedia: Tamar Weinberg

Just do it while giving back to the community as well. Have you read The New Community Rules ? I don’t really do it — it doesn’t jive with me and the messages don’t really resonate with my community — but the options are out there.

The Social Organization: Social Media Metrics


Beth Dunn Arts/non-profit social media guru Beth Kanter Non-profit social media guru Bill Johnson Guerrilla community organizer Chris Brogan Digital relationship guy and social media enthusiast Christian Kreutz The German perspective on social media (in English!)

Social Media Strategy: 10 Experts Reveal Their Secrets

Viper Chill

That means setting aside time to answer community questions, point people to resources, and find ways to be useful to your audience – whether that’s educating or simply entertaining them. The great thing about Twitter is that anyone can sign up and easily find his “community.&#

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How to Write Amazing Product Reviews


I always include a little snippet that simply says “If I’ve written something that doesn’t quite jive, just let me know and I’ll research it and get it fixed”. As you’ve read countless times on ProBlogger, the easiest way to build support for your blog is to invest in your niche’s community. This guest post is by Ray Maker of DCRainmaker.com.

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Sysomos Acquired By Marketwire

Dave Fleet

Jive Software. Audience – a sales- and marketing-focused tool to help measure ROI and optimize marketing and community engagement. In recent months we’ve seen several interesting moves within the social media monitoring/social CRM space. Company. Acquired by. Techrigy. Alterian. July 2009. Filtrbox. January 2010. Buzzgain. Meltwater. February 2010. Biz360. Attensity. April 2010. DNA13. CNW Group. April 2010. Scout Labs. Lithium Technologies. May 2010.

The Social Media Monitoring Industry Meets Social CRM Head on


I recently described social CRM as the end-game for social media monitoring companies – but it looks like rapidly growing social CRM companies, like Lithium and Jive , are going to subsume many of the monitoring start-ups before they mature.

Sizing Up the Social Media Software Market « Social Media Musings by Tom Humbarger


As far as the providers, here are representative companies in each category: White Label – the usual suspects including Awareness, HiveLive, Jive, KickApps, Leverage, Lithium, Mzinga, Pluck, Telligent, etc. My Top Posts My Social Media Job Description Confused About Community Registration? and Beer 7 Social Media Must-Dos for the Restaurant Industry Looking for An Example Community RFP?

Digg vs. Reddit: Reddit's Staff is Better » Techipedia | Tamar.

Techipedia: Tamar Weinberg

That story hit the front page of Reddit and on Digg , and 67 people voted on my comment : Props to Reddit for visibly interacting with the community it serves. Second, there is the bury brigade on Digg; you never see any story that doesn’t jive with their politics. I actually found Digg’s community to be more open and accepting than Reddit’s, but to be fair I probably approached Reddit in the wrong way. Any help building the community would help.

Blogging Etiquette in the Face of a PR Pitch: What Miss Blogging.

Techipedia: Tamar Weinberg

Not many people WANT to buy banner ads because they would rather the pitch feel natural — they want the coverage to jive with the blogger. My focus with this blog has always been community.

Dear IT Guy, Can You Actually Use the Tool You're Creating.

Social Media Strategery

Now, take a look at the official support areas for WordPress , Telligent , MindTouch , Jive or any of the dozens of social software vendor sites. The developers are often the most active members of their respective communities and they’re using their own software day after day in the course of doing their jobs. Common Ground – you become a member of the community instead of the guy behind the curtain making changes willy-nilly.

ITDatabase vs. Cision for tech PR? The difference is shocking…


In the early days of the company, we did a lot of due diligence about how to populate / maintain our db in a way that jived best w/ tech journalists’ preferences. Page One Public Relations Page One PR specializes public relations and social media services to Silicon Valley companies.

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

The feeling of community, and “we’re all in this together&# is slipping away.