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Social CRM: What It Is and Why Your Social Strategy Needs It

Hootsuite

Social CRM (customer relationship management) is becoming the expected standard for businesses of all sizes. Brands can no longer afford to use social media in isolation. The valuable insights gleaned from social interactions need to be available to all departments. What is social CRM? 5 social CRM tools.

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White paper on Social CRM for associations

SocialFish

Who owns Social CRM? Making member management social takes teamwork. We’ve just published our latest white paper, Social CRM for Associations: What association executives should know about applying social media to membership management. For example, are you doing any of this work?

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4 Twitter Analytics Tools You Can’t Ignore

agora pulse

If your resources are limited, focus your time targeting the people who will help you garner the greatest ROI for your campaigns. I’ve worked on several social media events in which we’re tracking how the event hashtag is doing during the day. Keyhole’s dashboards are easy to read and share, too.

Analytics 204
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Why Influence Mining is the Next Gold Rush | social crm | Social.

Convince & Convert

We are aggregating vast amounts of data, and in our integration with Facebook for example, we don’t open up everything we get because some of it just isn’t relevant. I did not work on the Klout campaign. RK : Measuring social media’s direct impact on sales. If it is, we’ll include it in Viral Heat.

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24 Tools Every Social Media Manager Should Use

Visually SM

However, there are a couple of unique features that set Sprout Social apart. In addition to monitoring and managing multiple social networks, SproutSocial’s clean interface also delivers deeper analytics. You can even turn your messages into action items to create workflows or reminders around your social activity.

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7 Things to Look for When Shopping for Twitter Management Tools

agora pulse

Multiple social media managers might unknowingly schedule competing content for the same brand. Your social media scheduler might publish a questionable post that ends up causing an easily avoidable PR crisis. For example, you might want to send pricing questions right to your sales team to save time.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Sound off in the comments, and maybe we’ll put together another post with great examples. clintonbon Love the example you put forth, great post! RT @jaybaer: The 3 Amigos: Email, Blogging, Social Sharing [link] [link] Carlos Villaumbrosia Los 3 amigos: #email, #blog y #SocialMedia. Awesome post!!