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How to create a complaint management system to protect your brand reputation

Sprout Social

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible.

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3 ways to adapt content for the era of social media entertainment

Sprout Social

For example, this YouTube video from Google uses storytelling to subtly highlight its features while also comparing them with a competitor in the friendliest manner. Take, for example, budget airline, Ryanair. The “TikTok effect” Entertainment’s place in social media was solidified when TikTok arrived on the scene.

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Why I Think Social Media Is For Branding and Engagement, Not Traffic or Revenue

Buffer Social

Businesses and organizations that are succeeding on social media now are the ones providing personalized social experiences to their fans such as KLM Royal Dutch Airlines, NASA, and Airbnb. A company that is at the forefront of this change is KLM Royal Dutch Airlines. Social media interactions increase customer loyalty.

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7 Essential Building Blocks to Manage a Corporate Reputation Online

Oktopost

Companies with a bad reputation may suffer losses of revenue and stock value for a long time after such events — just ask United Airlines or Wells Fargo. It’s not enough to periodically search Google and social media for mentions of your name. Get Google on Your Side. Don’t Shoot the Messenger, Just Fix Your Problems.

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7 Fatal Facebook Marketing Mistakes You Can Quickly Overcome

Rebekah Radice

KLM Airlines gets this. They’re building brand loyalty one comment at a time, allowing fans to become advocates, actively recommending the airline to other prospective customers. Economic value – This is based on the goal values set up in Google Analytics.

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Top 10 Travel Marketing Conferences of 2018

Pixlee

Notable brands from the 2017 conference included: United Airlines, Airbnb, Trip Advisor, and Intercontinental Hotel Group. Speakers for the summit include executives from Marriott International, Google, and Finnair. the Vice President, Travel and Shopping at Google, and the Co-Founder & CEO of HotelTonight. Expedia Inc.,

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Social Media Customer Service: Everything You Need to Do it Well

Hootsuite

Social customer support increases customer confidence and loyalty. 57% of consumers said customer service increases brand loyalty. Didn’t need a restart – as soon as I changed the setting and went back to the previous note with a Google Docs link, it was displaying as plain text. Thank you, that’s exactly what I needed!