Sprout Social
JUNE 26, 2023
AI customer experience is the use of AI technologies like natural language processing (NLP), text analysis and sentiment analysis to delight customers wherever and however they interact with your brand. Predictive analysis can also be used to stem customer churn by identifying contributing factors based on voice of customer data.
Sprout Social
MAY 8, 2023
Start a free Sprout Social trial Disclaimer: Data from Sprout Social include users from various plan types, industries and locations. Industry-specific data includes mid- to high-level engagement times. Use this industry level-data to help inform your publishing calendar, and test your own optimal send times with social experiments.
agora pulse
MAY 4, 2016
There are a variety of tools available that allow marketers and social media practitioners to monitor and gather data surrounding a specific hashtag, and most offer numerous free elements that are straightforward to digest. Of course, you can still also track, display, and share hashtag data in real time. This is perfect for events!
Hootsuite
JULY 15, 2020
Data: Good data allows you to monitor your efforts, report on your success, and revise your strategy as needed. It's all about the data! Your buyer personas need to be based on real-world data, not gut instinct. Compile data on your existing customers and social audience. Consider details like: Age.
Hootsuite
AUGUST 19, 2020
Why it worked: Running a giveaway is a great way to boost brand awareness and stoke positive sentiments for one simple reason: everyone loves free stuff. What Hello BC did: The tourism industry is having a rough year, with air travel down 95% and nearly everyone cancelling their summer vacation plans. Hello BC’s #ExploreBCLater.
Sprout Social
NOVEMBER 19, 2020
With travel and tourism down due to the pandemic, people are leaning into activities and outings that are close-to-home. According to our data, over 85,500 unique authors Tweeted about their plans to spend part of their weekend outside. Within the context of those activities, we found certain themes and trends that kept popping up.
Hootsuite
DECEMBER 9, 2020
Download the full Social Trends report to get an in-depth analysis of the data you need to inform your social strategy in 2021. Marketers have long turned to social listening to monitor keywords, track sentiment , and find opportunities to insert their brands into trending conversations. Get the full report now!
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