Sprout Social

JUNE 26, 2023

AI customer experience is the use of AI technologies like natural language processing (NLP), text analysis and sentiment analysis to delight customers wherever and however they interact with your brand. Predictive analysis can also be used to stem customer churn by identifying contributing factors based on voice of customer data.

Sentiment 100

Sentiment Analysis Patterns Price 100

Sprout Social

MAY 8, 2023

Learn how to identify your best times to post globally on LinkedIn a free trial of Sprout Social and test our ViralPost® feature. Start a free Sprout Social trial Disclaimer: Data from Sprout Social include users from various plan types, industries and locations. What are the best times to post on LinkedIn? and 3 p.m.

LinkedIn 104

LinkedIn Tourism Travel Education 104

Hootsuite

JULY 15, 2020

Channels: What social channels does your buyer persona use most? Data: Good data allows you to monitor your efforts, report on your success, and revise your strategy as needed. It's all about the data! Your buyer personas need to be based on real-world data, not gut instinct. Consider details like: Age.

Template 145

Template Templates How To Tourism 145

Hootsuite

DECEMBER 9, 2020

Our 2021 Social Trends report—based on a survey of over 11,100 marketers and in-depth interviews with top experts at agencies, brands, and social platforms—uncovered strategies and tactics that are setting top organizations apart on social. Are you using social to recreate lost customer experiences?

Questions 142

Questions Social Media Strategy Survey 142

Bare Feet Studios

MARCH 19, 2010

So let’s deconstruct this a little bit to create some ease and markers on the social media roadway. If your brand already has high favorable sentiment, you are ahead of the game. Most importantly IMO, make note of their concerns, collect data, and be willing to present this to your peers/bosses internally.

Social Media 40

Social Media Upcoming Conference Comments 40

Hootsuite

AUGUST 19, 2020

Why it worked: Running a giveaway is a great way to boost brand awareness and stoke positive sentiments for one simple reason: everyone loves free stuff. What Hello BC did: The tourism industry is having a rough year, with air travel down 95% and nearly everyone cancelling their summer vacation plans. Hello BC’s #ExploreBCLater.

Campaign 145

Campaign Social Media Travel Hashtag 145

Bare Feet Studios

SEPTEMBER 30, 2010

Tom is adept at pointing out the risk in over-relying on purely transactional data and reminds us frequently (one of my favorites) that baseline data is one of your most useful metrics. I think Tom and I would agree though the ex post facto method will leave out some of the more relevant data points.

Social Media 60

Social Media Upcoming Conference Viddler 60