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To see marketing differently, we need to turn the spotlight on social

Sprout Social

When you have hundreds, thousands or millions of customers, one of the only ways to capture customer insights and actionable feedback at scale is through social—the largest real-time focus group. If marketing’s guiding principle is to be the steward for the customer, social media managers are our experts in the field.

Marketing 139
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6 Tips to Boost Your Customer Support Efficiency

The Realtime Report

In this article, you’ll find tips to improve or enhance the efficiency of your company’s customer support. While it may seem that it’s normal for companies to receive customer complaints now and then, there are ways to prevent a problem from happening at all. Listen to what customers are saying online about the company.

Tips 103
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Make Each Dollar Count: How to Maximize Marketing Budget in 2024

Oktopost

Focus Groups: Conduct focus group discussions with a representative sample of your target audience. Generate and attribute more MQLs from social media in 2024. Website Analytics : Examine website analytics to understand user behavior, popular content, and areas of drop-off.

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How to use social listening tools for business-wide success

Sprout Social

Social media is the world’s largest and most transparent focus group. Social listening lets you tap into that focus group, their conversations and the trends happening not just around your brand, but around your industry as a whole. It’s not just software companies that need product feedback.

Tools 94
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The ultimate social media listening guide for marketers

Sprout Social

In it, we’ll review how you can use social media listening for your company or organization, as well as proving its value to the C-suite. Advantages of social media listening. Incorporating social media listening into your overall digital marketing strategy has several important benefits.

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The Value of Social Listening in B2B Digital Marketing

Oktopost

Somewhere on social media, somebody is talking about a feature they wish your product offered. Another person is making negative comments about your company. Whether you’re managing a crisis or pushing a new brand image, you want to be able to measure the results of your PR strategy. Granular sentiment analysis.

B2B 89
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Social Media News: Twitter Insiders & Facebook 360

Sprout Social

This week, two major social networks launched some exciting new features. That’s why we’ve decided to just jump right in and explain what they mean for social media managers. Gemma Proctor Research Manager at Twitter UK @gemmaproc. Introducing Twitter Insiders.