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Top 10 customer service software tools

Sprout Social

Food for thought: 39% of consumers expect brands to respond to them on social media within the first two hours. Doing so objectively answers whether you’re meeting customers’ needs or not. Social customer service software Below, we dig into a list of customer service tools, starting with tools focused on social media.

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Grading Social Media

Social Media Strategery

Events Calendar Subscribe: Posts | Comments | Email Social Media Strategery Best Of Best Practices Enterprise 2.0 Development Social Media Grading Social Media Mon, Mar 1, 2010 Prof. In last week’s #SMCEDU chat, we discussed the issue of grading students in classes that teach social media.

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Grow Your Wiki

Buzz Marketing for Technology

better meetings. collaboration. Collaborative Technology. sharing knowledge. social media. 6 degrees of collaboration: 1. Thomas Vander Wal explains folksonomy - using social taging to organize knowledge based on interconnections between people. 21 days of wiki adoption.

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Top 5 social media customer service tools for your brand

Sprout Social

Now there’s a third option: social media. More customers are turning to social media for their customer service, which creates a goldmine of valuable insights into their activities. In fact, 62% of business leaders use social media to inform their customer service strategy.

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Social Media Club Hawaii Launch | Bare Feet Blog

Bare Feet Studios

With less than a week’s notice we had over 40 people attend the launch meeting of the Hawaii Chapter of the Social Media Club. With less than a week’s notice we had over 40 people attend the launch meeting of the Hawaii Chapter of the Social Media Club.

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The information processing view of humanity

Buzz Marketing for Technology

The trip was centered on speaking, client work, and meetings to prepare for the Future of Media Summit 2008. At the same time, the extraordinary rise of social media means that the thoughts arising from millions of conversations are now available to the world at large. Certainly the new array of social media and Web 2.0

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Hawaii Business: How the Social Media Workshop Can Help You

Bare Feet Studios

But first I would like to answer some of the questions I have been receiving about our upcoming events, Social Media Workshop Hawaii and Podcamp + Wordcamp Hawai. Charlene Li What is Social Media? What is the Social Media Workshop Hawaii? What is the Hawaii Chapter of the Social Media Club?