article thumbnail

5 Ways To Use Social Media Content For Customer Success

Keyhole.co

Authenticity and trust: UGC is perceived as more authentic and reliable than traditional marketing methods since it originates directly from users, not the companies trying to sell their products or services. Let’s check out the companies leveraging UGC. Bonus: You can add campaign hashtags and keywords to Keyhole.

article thumbnail

What Is an API & Why Does It Matter for Social Media?

Sprout Social

Public APIs are released by companies like Slack and Shopify in hopes that developers will use them to build on their platforms. The company will share a set of inputs that you can use to achieve certain outputs. Private APIs are used internally at a company. There are Multiple Types of APIs. Businesses are built on APIs.

API 110
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Mongrel Media: When Corporate Comms hijacks Traditional and Social Media

Laurel Papworth

Traditional media owns their own channel so companies need to buy attention of the audience. Instead of taking an ad to a content aggregator (newspaper or TV), Corporates build their own channel. Maybe a big advertiser could have had the article pulled? Somehow I doubt it, not for this fluffyness. How does that sit with you?

article thumbnail

You Need To Know: Social Media and Retail

Laurel Papworth

Airline staff greet me by name and not just because I’ve left my conference name tag on my jacket. Google collects as many check-in services as it can, aggregates the reviews and then displays them. This article first appeared in on Smart Company. Never again.” ” Ouch. Which one do you need most?

Retail 80
article thumbnail

Top 10 reputation management software and how to select the best tool for your business

Sprout Social

Several brands, including United Airlines, have reportedly lost patrons and billions in value due to their poor management of the Flight 3411 incident involving a forcefully removed passenger that went viral online. Bigger companies must keep track of the myriad conversations that will influence their trust and credibility.

article thumbnail

Social Pros 26 – Richard Owen, Satmetrix

Convince & Convert

Huge thanks to data-driven social media management software company Argyle Social for their presenting sponsorship, as well as Infusionsoft , Janrain , and Jim Kukral at DigitalBookLaunch. Not only Eric’s company Argyle Social, but our friends at Infusionsoft. We were on a multitude of airlines during that trip.

Airlines 115
article thumbnail

Why Influence Mining is the Next Gold Rush | social crm | Social.

Convince & Convert

We are aggregating vast amounts of data, and in our integration with Facebook for example, we don’t open up everything we get because some of it just isn’t relevant. JB : How are companies incorporating influence metrics into their marketing? Should companies treat customers differently?