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9 Chatbot builders to enhance your customer support

Sprout Social

Sprout Social Sprout Social is a social media management platform with an integrated chatbot builder. Sprout’s Bot Builder is designed for businesses that aim to automate and personalize customer care on social media.

Hubspot 101
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How to create a complaint management system to protect your brand reputation

Sprout Social

Lastly, integrated complaint management software and searchable knowledge bases will ensure your agents have all the customer information they need in one central place. Set benchmarks Once you start collecting and analyzing complaint management data, create benchmarks to track your team’s efforts and set goals for improvement.

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LinkedIn Ads Reporting in Oktopost: A Centralized View of Your Organic and Paid Social

Oktopost

Here’s what we think about it: the biggest value of integrating social advertising functionality into your social media management platform is all about DATA. Follow a super easy setup here and explore all available metrics and dimensions in our knowledge base.

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Customer service tiers: What they are and how to create them

Sprout Social

That said, customer support tiers typically scale from zero to three, and include the following: Tier 0: This tier encompasses self-service portals such as FAQs and knowledge bases, along with bot support. For instance, a software company may require a more specialized support tier structure compared to that of a retail brand.

How To 108
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2020 vision: three resolutions marketers are committing to this year

Sprout Social

In an industry known for rapid change, it’s critical for marketers to stay on top of their skill sets and expand their knowledge base. So it’s little surprise marketers resolve to make more time for professional development and grow their expertise in things like mastering video on social. Professional growth is a top priority.

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6 Tips to Boost Your Customer Support Efficiency

The Realtime Report

One way to be proactive in supporting customers is by creating a knowledge base for the questions that they may ask before and after their transaction with you. It’s beneficial to have a dedicated social media manager to monitor what’s going on over the internet, especially where customer complaints are concerned.

Tips 103
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Sprout Social and Salesforce Partnership Leads to So Many Questions

Ignite Social Media

As a social media agency , we work in various Social Media Management (SMM) tools for our clients. At times, our clients come to us with a SMM tool already in place but we may help other clients shop around for the right tool so their social media goals will be met, and the tool will make sense for their needs.