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The role of AI in creating a more human customer experience

Sprout Social

AI customer experience is the use of AI technologies like natural language processing (NLP), text analysis and sentiment analysis to delight customers wherever and however they interact with your brand. In this manner, sentiment analysis can identify factors affecting your brand image, customer retention rate or brand loyalty.

Sentiment 105
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How to use brand safety tools to protect your brand’s reputation

Sprout Social

Brand safety tools can also track conversations about your company online: They monitor what people are commenting on your posts and ads, how your brand hashtags are being used and the discourse surrounding your brand. Social listening allows you to: Monitor brand sentiment to get ahead of a crisis.

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The 5 social-first corporate communications skills you need to level up your career

Sprout Social

In Sprout, Listening Topics can be designed using pre-built templates or through custom queries. While there are a ton of creative ways to use social listening , there are two use cases that can help you refine your strategy: audience insights and brand sentiment. . Social listening for brand sentiment.

Skills 128
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12 Best Social Media Automation Tools For The AI Age (2023)

Keyhole.co

The platform lets you generate practical content ideas and hashtags to escape the creative block. Here, you get instant access to brand mentions across social, news, blogs, videos, etc. Moreover, it also offers brand tracking tools to help you monitor competitor performance. You can also customize their Enterprise package.

Tools 52
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Essential Sprout features to help your brand maintain connection in an uncertain time

Sprout Social

Sprout’s mobile apps (available on iOS and Android ). Use Sprout’s mobile apps to work on-the-go. Sprout’s mobile apps, available on iOS and Android , have near parity to our web app for all publishing and engagement tools and workflows. . Collaborative inbox tools like Message Completion , Tasks and Collision Detection.

Features 101
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How to Make Short-Form Videos That Stand Out

Hootsuite

Bonus: Claim your pack of free animated Instagram Reels templates created by Hootsuite’s professional designers. Use vertical content Most short-form video platforms are designed for content to be viewed on mobile devices in a vertical format. This sentiment isn’t limited to a particular locale, language or culture.

Video 112
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Make the most of your Sprout trial

Sprout Social

A complete calendar of hashtag holidays for 2019. How to Perform a Social Media Audit (Free Template Included). Download the Sprout Social mobile app. In addition to many of the features already available on the web version of Sprout, there are a few helpful features specific to the mobile app. Related Articles.

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