Remove FAQ Remove Sentiment Remove Social Networking Remove Trends
article thumbnail

Social Listening vs. Social Monitoring: How To Use Both in 2024

Hootsuite

Or you can take note of commonly asked questions and turn those into a series of FAQ posts to share on your Stories. View this post on Instagram A post shared by Drunk Elephant (@drunkelephant) Social monitoring tools allow brands like Drunk Elephant to tag Instagram comments. You can also watch emerging social media trends.

article thumbnail

Social Media Intelligence: What It Is & Why You Need It

Hootsuite

Unlike social listening , which involves simply monitoring conversations, social media intelligence takes it a step further and uses patterns and trends in data to inform decision-making. Social media intelligence can also be used to analyze demographic data , uncover trends in customer behavior , and track competitor activity.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How to create a complaint management system to protect your brand reputation

Sprout Social

It also helps you see trends, such as spikes or dips in complaints, how long it takes agents to resolve issues and how satisfied clients are with support interactions. Leverage AI AI techniques like sentiment analysis give you a quick, data-informed pulse check on how your audience feels about your brand.

article thumbnail

Dark Social in 2023: Here’s Why (and How) You Should Track It

Hootsuite

Welcome to dark social. Don’t worry, dark social isn’t the same as the notorious “dark web” trying to lure you into evil. Dark social is the oldest social network in action: private, untraceable human-to-human communication. Source: Hootsuite’s Digital Trends report 2. What are dark social strategies?

HootSuite 120
article thumbnail

Stay Safe on Social Media: 6 Rules for Lawyers and Law Firms

Hootsuite

When it comes to social networking, you can avoid conflicts of interest by taking steps to determine the actual identity of the people you’re interacting with online. LinkedIn, a place built for professional networking, is the number one platform for lawyers. On social media, it’s important to represent yourself factually.

article thumbnail

Best Internet Marketing Posts of 2011

Techipedia: Tamar Weinberg

Want the trends, news, and findings too? Link Building with the Experts – 2011 Edition : Every year, this interview series asking link builders about the trends in search engine optimization and how it impacts link builders. How to Deal with Negative Online Sentiment About Your Brand : How do you deal with “badvocates?”

Marketing 264
article thumbnail

Top 10 Sprinklr Competitors & Alternatives [Comparison]

Hootsuite

This powerful platform scours social media data to deliver actionable insights in minutes. Features include sentiment analysis, competitor benchmarking, trend spotting, and more. Sprout Social Source: Sprout Social Sprout Social is a social media management software designed to help brands build a smart social media presence.